C_BCSCX_2502 Practice Mock - Exam C_BCSCX_2502 Topic

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Identify competitive differentiators 3. Explain customer-centric business transformation
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Sales Cloud and Service Cloud positioning 3. Customer data and experience management 4. SAP Emarsys and customer engagement - Business Process Integration 1. Integration with SAP Business Suite 2. Omnichannel customer engagement 3. Lead-to-cash processes
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios

Section

Weight

Objectives

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Identify competitive differentiators
3. Explain customer-centric business transformation

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Sales Cloud and Service Cloud positioning
3. Customer data and experience management
4. SAP Emarsys and customer engagement

- Business Process Integration

1. Integration with SAP Business Suite
2. Omnichannel customer engagement
3. Lead-to-cash processes

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Lower customer acquisition costs
C. Innovate and stay ahead
D. Increased profitability
E. Improved customer satisfaction and retention

Answer: A,B,D

NEW QUESTION # 30
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Enterprise Consent and Preference Management
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: C

NEW QUESTION # 31
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By providing a dedicated self-service experience as a forecast
C. By executing marketing campaigns for product service
D. By focusing on back-end service operations

Answer: A

NEW QUESTION # 32
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Efficient operations of IT security and efficiency
B. Data quality and consistency challenges
C. Rapid, continuous innovation by running the latest software version
D. Better process execution through improved data quality
E. Complex and costly upgrades from custom extensions

Answer: A,C,D

NEW QUESTION # 33
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Build can be used to create custom apps.
C. SAP Integration Suite is available to integrate applications.
D. Business process analysis is available out-of-the-box.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: A,B,C

NEW QUESTION # 34
......

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