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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Slack Administration and Governance | - Workspace configuration and settings - User lifecycle management - Security and compliance controls | |
| Topic 2: Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Topic 3: Delivery and Migration | 17% | - Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution |
| Topic 4: Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies |
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NEW QUESTION # 71
Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?
Answer: C
Explanation:
The correct answer is C . The scenario has two major change-management variables: different communication habits and leadership visibility from both companies. Because one organization primarily uses email and the acquired company primarily uses Slack, the communication plan must customize the delivery method . A single channel of communication would miss part of the audience or fail to meet users where they already work. At the same time, both leadership teams need visibility and input, so the sender(s) of communication must also be customized. Communications may need to come from executives or leaders from both organizations to build credibility and reduce resistance during the transition. Option A is incomplete because sender alignment alone does not solve the email-versus-Slack delivery difference. Option B is incomplete because delivery method alone does not address stakeholder trust and leadership representation. Option D is weak because custom emojis are not a core communication-plan component for acquisition change management. The correct plan adjusts both sender and delivery method.
NEW QUESTION # 72
During a migration to Slack, who should be the primary point of contact for addressing technical issues related to Slack's functionality?
Answer: D
Explanation:
The Partner's consulting team should be the primary point of contact for technical issues. They have the expertise to address many issues directly and can efficiently liaise with Slack's technical team for more complex problems, providing a streamlined experience for the client.
NEW QUESTION # 73
A large corporation is rolling out Slack across various departments. What approach should be taken to effectively facilitate and execute the learning curriculum for a diverse group of employees?
Answer: B
Explanation:
Tailoring the learning curriculum to include both department-specific use cases and general training on Slack's core functionalities ensures that the diverse needs of various departments are met. This approach facilitates a more effective and relevant learning experience for all employees, catering to their specific operational needs while also covering essential Slack skills.
NEW QUESTION # 74
You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?
Answer: D
Explanation:
The best answer is B because it captures both major discovery themes: stronger external partnerships and stronger internal culture through cross-functional collaboration. A good Slack vision statement should be concise, outcome-oriented, and aligned to the client's stated business goals. "Build deeper connections" maps directly to the client's desire to improve employee culture and external partnership strength, while "single global collaboration platform" aligns to the Enterprise Grid purchase and cross-functional operating model.
Option A is generic vendor-language and does not reflect the client's specific goals. Option C focuses heavily on external communication security and business scale, but it misses the employee culture and cross- functional collaboration requirement. Option D introduces an unsupported metric, "expedite sales cycle time by 50%," which was not stated in discovery; a consultant should not invent quantified outcomes unless the client has validated them. The correct vision statement must synthesize discovery inputs without overreaching.
Reference topic: Discovery - vision statement development, business-outcome alignment, external collaboration goals, culture goals, and Enterprise Grid value framing.
NEW QUESTION # 75
You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?
Answer: A
Explanation:
The correct answer is A . By default, everyone except guests can send and accept Slack Connect direct message invitations with people outside the organization, unless the Enterprise Grid organization modifies those settings. This distinction matters because Slack Connect DMs are a lower-friction form of external collaboration than shared channels, but they still require governance. Full members are normally allowed to initiate or accept external DMs, while guests are excluded because their membership is already limited and scoped. Option B is too restrictive and describes an admin-only model that is not the default. Option C incorrectly places control with workspace-level admins and owners. Option D is too broad because it includes guests, which conflicts with the default exclusion. The consultant should explain both the default behavior and the client's ability to tighten policy if the organization's risk profile requires stricter external collaboration controls. For regulated or security-conscious clients, this setting should be reviewed during the policies and settings workshop.
Reference topic: Policies and Settings - Slack Connect DM permissions, default external collaboration behavior, guest restrictions, and Enterprise Grid policy review.
NEW QUESTION # 76
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