1Z0-1064-26최신인증시험 - 1Z0-1064-26시험패스보장덤프

많은 분들이Oracle 1Z0-1064-26시험을 패스하려고 하는데 시험대비방법을 찾지 못하고 계십니다. Oracle 1Z0-1064-26덤프를 구매하려면 먼저Oracle 1Z0-1064-26샘플문제를 다운받아 덤프품질을 검증후 주문하시면 믿음이 생길것입니다. Oracle 1Z0-1064-26시험대비덤프는 IT업계에 오랜 시간동안 종사한 전문가들의 노하우로 연구해낸 최고의 자료입니다.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. User and role management 2. SR outcomes and resolutions 3. Service catalog and category hierarchy 4. Profile options and system configuration 5. Scheduled processes and automation - Application Composer extensions 1. Custom objects and fields 2. Object workflows 3. Groovy scripting for business logic
Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Agent capacity and availability 3. Queue configuration
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications

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최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q42-Q47):

질문 # 42
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

정답：D

질문 # 43
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured job to process inbound emails
B. an inbound message filter per sender
C. an inbound message filter per time schedule
D. a configured profile option to schedule the retrieval of emails

정답：C

질문 # 44
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Check the Active flag.
B. Select Create Category > Create Child Category.
C. Select Create Category > Create Top-Level Category.
D. Select Status = "Active".
E. Select the task Manage Service Request Categories.
F. Select Service Catalog in Functional Areas.
G. Complete Category Name.

정답：B,C,D,E

질문 # 45
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. have to contact Oracle Support for the permission to deploy your custom DCS application
C. be required to create all of your own components for the display of Engagement Cloud objects
D. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

정답：C

질문 # 46
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You have to edit the e-mail template and add HTML code to customize the standard text section.
C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

정답：D

질문 # 47
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