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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Objectives
Topic 1: Solution Assessment and Validation	- Testing and feedback 1. Feedback incorporation 2. User acceptance testing support - Solution evaluation 1. Validate solution requirements 2. Assess alignment with business needs
Topic 2: Agile Methodology in Business Analysis	- Backlog and sprint participation 1. Prioritizing backlog items 2. Supporting sprint planning - Agile principles 1. Iterative development concepts 2. Collaboration in agile teams
Topic 3: Requirements Gathering and User Stories	- User stories and acceptance criteria 1. Writing effective user stories 2. Defining acceptance criteria - Requirements elicitation techniques 1. Workshops and interviews 2. Document analysis
Topic 4: Customer and Business Analysis	- Business process understanding 1. Analyze current business processes 2. Identify process gaps and inefficiencies - Stakeholder identification and engagement 1. Identify key stakeholders and their roles 2. Elicit business needs from stakeholders

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Salesforce Certified Business Analyst Exam Sample Questions (Q143-Q148):

NEW QUESTION # 143
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A. User Acceptance Test plan
B. Release plan
C. Business analysis plan

Answer: B

Explanation:
Explanation
The tactical document that the business analyst should use to capture features is a release plan. A release plan is a document that outlines the scope, schedule, resources, and deliverables of a project or enhancement that will be released to production. A release plan helps to communicate and align with stakeholders on what features will be delivered, when they will be delivered, how they will be delivered, and who will be involved in delivering them. A release plan also helps to manage expectations, risks, dependencies, and changes throughout the project lifecycle.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

NEW QUESTION # 144
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

A. Ask the support manager to wait until the idea is released.
B. Ask the Salesforce Account Executive to release the idea early.
C. Ask the development team to build a custom solution based on the idea.

Answer: A

Explanation:
Explanation
The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/

NEW QUESTION # 145
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

A. Shift the conversation from onboarding to the stakeholder's concerns.
B. Add the stakeholder's concerns to a "parking lot" for further discussion.
C. Ask the stakeholder to focus on the onboarding process.

Answer: B

Explanation:
Explanation
The best practice for preventing a session from being derailed by an off-topic stakeholder is to use a "parking lot" technique. A parking lot is a list of topics or issues that are not relevant to the current session but may need further discussion or resolution later. The BA should add the stakeholder's concerns to a parking lot for further discussion, and acknowledge that they are important but out of scope for the current session. This way, the BA can keep the session focused on the onboarding process and avoid wasting time or losing engagement from other stakeholders. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/plan-and-facilitate-

NEW QUESTION # 146
Does every application development lifecycle require the use of a sandbox for testing?

A. No
B. Yes

Answer: A

NEW QUESTION # 147
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A. User Acceptance Test plan
B. Release plan
C. Business analysis plan

Answer: B

Explanation:
Explanation
The tactical document that the business analyst should use to capture features is a release plan. A release plan is a document that outlines the scope, schedule, resources, and deliverables of a project or enhancement that will be released to production. A release plan helps to communicate and align with stakeholders on what features will be delivered, when they will be delivered, how they will be delivered, and who will be involved in delivering them. A release plan also helps to manage expectations, risks, dependencies, and changes throughout the project lifecycle. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-plan

NEW QUESTION # 148
......

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