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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Processes and Systems- Process design and analysis
  • 1. Types of operations: manufacturing and services
    • 2. Input–transformation–output model
      - Four Vs of operations
      • 1. Volume
        • 2. Variation in demand
          • 3. Variety
            • 4. Visibility
              Performance Improvement in Operations- Performance measurement and benchmarking
              • 1. Setting performance targets
                • 2. Benchmarking techniques
                  - Continuous improvement approaches
                  • 1. Business process re-engineering
                    • 2. Process improvement methodologies
                      Operations Management Concepts- Definition and scope of operations management
                      • 1. Role of operations in supply chain efficiency and effectiveness
                        • 2. Operations as transformation process (input–transformation–output)
                          - Performance objectives of operations
                          • 1. Speed
                            • 2. Flexibility
                              • 3. Cost
                                • 4. Quality
                                  • 5. Dependability
                                    Quality and Reliability Management- Total Quality Management (TQM)
                                    • 1. Quality assurance vs total quality
                                      - Failure prevention and recovery
                                      • 1. Maintenance strategies and reliability improvement
                                        • 2. Failure measurement and impact
                                          • 3. Failure Mode and Effects Analysis (FMEA)
                                            Operations Strategy and Performance- Operations strategy development
                                            • 1. Stages of operations strategy evolution
                                              • 2. Top-down vs bottom-up strategy perspectives
                                                - Order winners and order qualifiers
                                                • 1. Competitive positioning through operations capability

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                                                  CIPS Operations Management Sample Questions (Q39-Q44):

                                                  NEW QUESTION # 39
                                                  A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

                                                  Answer: B

                                                  Explanation:
                                                  The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.


                                                  NEW QUESTION # 40
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 4?

                                                  Answer: B

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 41
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 2?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 42
                                                  Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.

                                                  Answer: B,E

                                                  Explanation:
                                                  3 and 4 are internal impacts of failure- the others are external. See p.93 for more information.


                                                  NEW QUESTION # 43
                                                  Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

                                                  Answer: B

                                                  Explanation:
                                                  You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95


                                                  NEW QUESTION # 44
                                                  ......

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