Quiz Microsoft - MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant–The Best Free Study Material

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Set up Field Service parameters
    • 2. Configure organizational units and resources
      Manage Inventory and Assets15%- Inventory management
      • 1. Manage products and stock
        • 2. Track customer assets
          Field Service Mobile and Customer Experience20%- Mobile app configuration
          • 1. Enable offline capabilities
            • 2. Configure Field Service mobile app
              - Customer engagement
              • 1. Customer communication workflows
                • 2. Service feedback management
                  Work Order Management25%- Manage work orders lifecycle
                  • 1. Create and manage work orders
                    • 2. Manage incidents and service tasks
                      Schedule and Dispatch Work20%- Resource scheduling
                      • 1. Use schedule board
                        • 2. Optimize scheduling and routing

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                          Microsoft MB-240 Certified & MB-240 Authorized Pdf

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q23-Q28):

                          NEW QUESTION # 23
                          You are configuring work orders for technicians to complete the onsite service.
                          When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.
                          Which option should the technician use to enter their time spent?

                          Answer: D


                          NEW QUESTION # 24
                          All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
                          Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

                          Answer: B,C,D


                          NEW QUESTION # 25
                          Drag and Drop Question
                          You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
                          Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
                          Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 26
                          Your company enabled automatic time entries for all technicians.
                          You need to explain to the dispatchers when the time entry actuals will be created in the work order process.
                          In which work order status will this occur?

                          Answer: A

                          Explanation:
                          Correct:
                          * Completed
                          Incorrect:
                          * Closed-Posted
                          * In Progress
                          * On Break
                          * Posted
                          Note:
                          Automatic time entries
                          Time entries are automatically created during the work order process. As a work order is scheduled and performed, booking status changes are tracked in booking timestamps.
                          When the work order booking status is changed to Completed, time entries are created based on the booking timestamps.
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry


                          NEW QUESTION # 27
                          As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
                          Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
                          You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
                          Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

                          Answer: D

                          Explanation:
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident- types


                          NEW QUESTION # 28
                          ......

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