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Salesforce Service-Cloud-Consultant Exam is designed to test the knowledge and skills of professionals who work with the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is ideal for those who want to demonstrate their ability to implement and maintain Service Cloud solutions for their organizations. Service-Cloud-Consultant exam covers a wide range of topics, from service cloud architecture to integration and automation.

Salesforce Service-Cloud-Consultant certification exam is designed to test a candidate's knowledge and skills in various areas such as Service Cloud Solution Design, Service Cloud Implementation, Integration and Data Management, Service Cloud Analytics and Reporting, Service Cloud Maintenance, and more. Salesforce Certified Service cloud consultant certification exam requires a thorough understanding of the Salesforce platform and its various features and functionalities, as well as best practices for implementing and managing Service Cloud solutions.

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Salesforce Service-Cloud-Consultant Certification Exam consists of 60 multiple-choice questions that need to be completed in 105 minutes. Service-Cloud-Consultant exam covers topics such as service cloud implementation, managing cases, knowledge management, service cloud analytics, and integration. To qualify for the certification, candidates need to score at least 68% in the exam. Salesforce Certified Service cloud consultant certification is valid for three years and can be renewed by passing a maintenance exam or by completing relevant training courses. Salesforce Certified Service cloud consultant certification is highly valued by employers and is a testament to the knowledge and expertise of the certified professional in Salesforce service cloud implementation.

Salesforce Certified Service cloud consultant Sample Questions (Q177-Q182):

NEW QUESTION # 177
Cloud Kicks is preparing to deploy Omni-Channel Resolutin to dispatch work items to service agents. The Head of Service wants to know what shojld be done during high volume incidents where over 200,000 cases are opened.

A. Set Work Item Size Percentage of Capacity to only consume part of an agent's availability.
B. Use a Least Active Routing Model which will assign to the agent that is the least over capacity.
C. Configure an Overflow Assignee with a user or queue outside the routing configuration.
D. Use a Most Aavailable Routing Model which will assign to the agent that be available next.

Answer: A

NEW QUESTION # 178
UC must provide contact center agents with access to a customer's payment history if the call concerns a
billing problem. The following considerations need to be taken into account: Billing problems account for less
than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do
not want to maintain separate login sessions for Salesforce and the billing system. What solution should a
consultant recommend?

A. Create a Visualforce page that retrieves payment information via a Web Service call-out
B. Create a custom web service to handle invoice inserts and updates from the billing system
C. Import payment data into Salesforce and add to the contact page layout related list
D. Create a custom tab of type URL that displays a search page from the billing system

Answer: A

NEW QUESTION # 179
Universal Containers wants to allow customers to send messages to agents in Service Console via their preferred mobile app.
Which feature should a consultant recommend?

A. Einstein Bots
B. OmniStudio
C. Messaging

Answer: C

Explanation:
To enable customers to send messages via their preferred mobile app to agents in the Service Console, the
"Messaging" feature in Salesforce is recommended. This feature integrates various messaging platforms with the Service Cloud, allowing agents to communicate with customers through their preferred channels, enhancing customer experience and engagement.

NEW QUESTION # 180
Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders.
CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?

A. Work Orders created from a Case automaticallv inherit the Entitlement Process
B. Set up separate Entitlement Process for Case and Work Order
C. Create or Apex Trigger to assign the Entitlement Process to Work Order.
D. Assign the WorV Order to the same Case as the Entitlement Process.

Answer: A

Explanation:
Explanation
This is the recommended configuration to meet the requirements, because it simplifies the setup and ensures consistency between Case and Work Order entitlements. When a Work Order is created from a Case that has an Entitlement Process, the Work Order automatically inherits the same Entitlement Process as the Case. This means that CK does not need to create separate Entitlement Processes for Case and Work Order, or use triggers or workflows to assign them. Verified References: : Work Orders and Entitlement Processes

NEW QUESTION # 181
Universal Containers had tech support and general customer teams that use unique service console applications.
Which two configuration should a consultant use when deploying the console?

A. Assign users a permission with access to the service console app
B. Assign users a profile with access to the service console app
C. Assign users a sharing rule with access to the service console app
D. Assign user to public group with access to the service console app

Answer: A,B

NEW QUESTION # 182
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