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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Order Management and CPQ- Order Capture and Fulfillment Flows
- Product Catalog and Pricing Configuration
Topic 2: OmniStudio (Vlocity) Capabilities- FlexCards and UI Composition
- DataRaptors and Integration Procedures
- OmniScripts and Guided Experiences
Topic 3: Communications Cloud Fundamentals- Industry Cloud Overview and Use Cases
- Communications Industry Data Model
Topic 4: Integration and Extensibility- Salesforce APIs and Integration Patterns
- External System Data Synchronization
Topic 5: Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Answer: B

Explanation:
To track previous price amounts after changes, using price list history is the most effective method. This involves enabling field history tracking on the Price List Entry object in Salesforce, which allows for monitoring and recording changes to specified fields, including price amounts. This feature provides a historical view of price changes over time, aiding in pricing analysis and forecasting.References:Salesforce documentation on enabling field history tracking and managing price list entries.


NEW QUESTION # 56
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Answer: A

Explanation:
Integrating the communication cloud with the inventory management system using Enterprise Product Catalog (EPC) REST APIs (A) is the most direct and efficient method. This allows real-time synchronization of SKU data from the inventory system into the Communication Cloud ' s product catalog, ensuring data accuracy and minimizing manual intervention.References:Salesforce Communications Cloud EPC documentation and REST API integration best practices.


NEW QUESTION # 57
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

Answer: B


NEW QUESTION # 58
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

Answer: A,D

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.


NEW QUESTION # 59
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

Answer: B


NEW QUESTION # 60
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