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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. Operations management in different types of organisations
  • 2. The extent of operations management in organisations
  • 3. Definitions of operations and operations management
- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 3. Top down and bottom up perspectives of operations strategy
  • 4. From implementing to supporting to driving strategy
  • 5. The stages of development of operations strategy
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Lean operations and waste reduction
  • 3. Benchmarking techniques
Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations

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CIPS Operations Management Sample Questions (Q61-Q66):

NEW QUESTION # 61
How can a company measure the dependability of an item it produces? Select TWO

Answer: A,B

Explanation:
1 and 5 are characteristics of dependability (p.76). 2 is about speed, 3 is about flexibility and 4 is about cost.


NEW QUESTION # 62
Which of the following situations would use a fixed-position layout?

Answer: B

Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


NEW QUESTION # 63
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

Answer: A

Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133


NEW QUESTION # 64
Which of the following situations would use a fixed-position layout?

Answer: B

Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


NEW QUESTION # 65
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

Answer: A

Explanation:
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.


NEW QUESTION # 66
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