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| Section | Weight | Objectives |
|---|---|---|
| Platform | 10% | - Platform features relevant to Consumer Goods Cloud - Mobile capabilities |
| Integrations | 6% | - Data synchronization - Integration with external systems - Master data management |
| Visit Execution | 36% | - Direct Store Delivery - Promotion Check - Inventory Check - Surveys - Planogram Check - Custom Task |
| Analytics and Reporting | 6% | - Retail execution KPIs - Compliance tracking - Shelf share analysis |
| Data Setup | 36% | - Retail Store KPI Setup - Store Setup - Action Plan Setup - Planogram Setup - Product Setup - Promotion Setup |
| Visit Planning | 6% | - Visit templates - Route planning - Territory management |
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NEW QUESTION # 95
Universal Connect (UC) offers a router to its customers, which is included as part of the Business Internet offer. However, the router has no commercial significance to the selling process. UC is currently using Industries Order Management (OM).
How should a Consultant model the router with respect to the Business Internet offer?
Answer: A
Explanation:
In Salesforce Communications Cloud and Industries Order Management (OM), products that do not carry commercial value but are required for fulfillment must be modeled as Technical Products. Public Salesforce EPC and OM design guidance explains that a Technical Product is used when an item is not visible during selling, does not influence the commercial configuration, and is instead required for downstream fulfillment, service activation, or device provisioning.
In the case of Universal Connect (UC), the router included with the Business Internet offer has no commercial significance-meaning sales agents do not configure it, no pricing is associated with it, and customers should not see it as a selectable or independent commercial item. Instead, it simply needs to appear in the fulfillment layer so that the order can drive device shipment, installation, inventory allocation, or activation steps.
Salesforce's recommended modeling approach is to:
Create the router as a Technical Product Specification.
Add it to the Business Internet offer as a Technical Child.
Allow decomposition in OM to generate Fulfillment Request Lines (FRLs) for the router automatically, without exposing it during quoting.
This ensures:
Clean commercial experience (router hidden from the sales journey).
Accurate fulfillment instructions to downstream systems.
No need for complex rules or hiding logic in quote documents.
Options A and B incorrectly place the router inside the commercial structure, which is not aligned with EPC best practices. Option D introduces a separate offer and automation logic, which adds unnecessary complexity and breaks modeling principles.
NEW QUESTION # 96
Which two levels can promotions be defined within Consumer Goods Cloud?
Answer: A,E
Explanation:
Consumer Goods supports product-focused promotions at the Product Category and individual Product levels.
These levels determine the merchandise scope against which promotional activities and Promotion Checks are configured.
A Product Category-level promotion is used when a promotional activity applies to a group of related products. Salesforce gives the example of applying a discount across an entire beverage category and then using a category-level Promotion Check to measure the resulting promotional execution and sales impact.
A Product-level promotion applies to individual products. For example, a consumer goods organization can promote a newly launched product through free samples and then use a product-level Promotion Check to capture consumption or customer feedback.
Salesforce also supports a General Promotion, which has no Product or Product Category context. Retail Store and Retail Store Group are not promotion product levels; instead, they define where the promotion applies.
That geographic or organizational reach is established through Promotion Channel, which can associate a Promotion with a store, store group, or account.
This separation lets administrators independently configure the merchandise scope and retail distribution scope of each promotion.
Study Guide Topics:Data Setup - > Promotion - > Product Category - > Product - > General Promotion - > Promotion Channel
NEW QUESTION # 97
Which three dashboards are natively available with Tableau CRM for Consumer Goods Cloud?
Answer: A,D,E
NEW QUESTION # 98
Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
Answer: C
NEW QUESTION # 99
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud.
Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?
Answer: A,C
Explanation:
When migrating product data into the Enterprise Product Catalog (EPC), Salesforce recommends product rationalization as a mandatory first step. Legacy systems often contain hundreds or thousands of products accumulated over years. Not all of them should be migrated into EPC.
Two critical questions a consultant must ask are:
A . "Can we rationalize products to a smaller number?"
EPC is designed for modular, reusable, and hierarchical product specifications. Many legacy products can be consolidated into a smaller, more efficient set using attributes, rules, and cardinality instead of copying fixed bundles. This drastically improves CPQ speed, product maintenance, and time-to-market.
B . "Which of the provided products are still actively sold?"
Salesforce advises migrating only active commercial offers, prerequisites, and required technical products. Inactive, obsolete, or sunset products add noise and complexity and should typically be excluded.
NEW QUESTION # 100
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