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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Success Foundation20%- RM role, tasks and RACI framework
- Success Plan components and RM responsibilities
- Recurring revenue financial terms
- Health Index and success metrics
Topic 2: Business Acumen35%- Available To Renew, contract value and renewal types
- Financial terms: CAPEX, OPEX, procurement models
- Evaluate customer products and business alignment
- Value communication and tool usage
Topic 3: Cisco Tools and Processes15%- Smart Accounts and licensing frameworks
- CCW, renewal tools and automation
- Renewal workflows and escalation procedures
- Contract management and entitlement verification
Topic 4: Leadership and Renewals Process30%- End-to-end renewals motion and account team collaboration
- Quote development, exceptions and order processing
- Risk assessment at T-9, T-6, T-3 milestones
- Upsell / cross-sell opportunity identification

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最新的 Cisco Specialist 700-805 免費考試真題 (Q90-Q95):

問題 #90
Which two customer values are included in an Enterprise Agreement? (Choose two.)

答案:B,C


問題 #91
Which statement best describes an Accelerator?

答案:D


問題 #92
Which statement is the most accurate description of the Health Index?

答案:D


問題 #93
An RM identifies that a customer is managing multiple A La Carte contracts across different business units during the Expand stage. Which action best reflects the RM ' s operational responsibility?

答案:B

解題說明:
During the Expand stage, the RM should use available Installed Base and renewal data to identify opportunities that can increase customer value and recurring revenue, then coordinate those opportunities with the appropriate commercial owner. Multiple A La Carte contracts across business units are a strong signal that the customer may benefit from consolidation into a broader Cisco Enterprise Agreement or another simplified commercial structure.
The RM ' s operational role is therefore to analyze the IB, quantify the fragmented contract footprint, identify overlap or consolidation potential, and build a fact-based expansion case. That information should then be shared with the Account Manager, who owns the broader commercial relationship and can position the opportunity with the customer.
Option A is incorrect because a CSM does not simply re-provision licenses into a new EA; an EA transition is a commercial and entitlement change that requires the appropriate sales and operational process. Option B is too passive because expansion opportunities should be identified and shaped proactively rather than waiting until T-60. Option C bypasses the Account Manager and violates proper commercial alignment.
The mature approach is to convert IB insight into a structured expansion opportunity, align internally, and then engage the customer through the correct account team motion.
Therefore, D is correct.


問題 #94
Which business benefit of on-time renewals on Cisco products and services is valid?

答案:D


問題 #95
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