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Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Customer Success Foundation | 20% | - RM role, tasks and RACI framework - Success Plan components and RM responsibilities - Recurring revenue financial terms - Health Index and success metrics
|
| Topic 2: Business Acumen | 35% | - Available To Renew, contract value and renewal types - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment - Value communication and tool usage
|
| Topic 3: Cisco Tools and Processes | 15% | - Smart Accounts and licensing frameworks - CCW, renewal tools and automation - Renewal workflows and escalation procedures - Contract management and entitlement verification
|
| Topic 4: Leadership and Renewals Process | 30% | - End-to-end renewals motion and account team collaboration - Quote development, exceptions and order processing - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification
|
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最優秀的700-805真題和資格考試的領導者和保證通過700-805:Cisco Renewals Manager考試
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最新的 Cisco Specialist 700-805 免費考試真題 (Q90-Q95):
問題 #90
Which two customer values are included in an Enterprise Agreement? (Choose two.)
- A. priority services
- B. true forward
- C. on-demand deployment
- D. dedicated on-site support 24/7
- E. Lifetime warranty
答案:B,C
問題 #91
Which statement best describes an Accelerator?
- A. An on-call service for customer support
- B. A one-on-one deep dive on network issues
- C. A one-on-one coaching engagement covering specific use cases
- D. A hosted one-to-many educational webinar with live expert Q and A
答案:D
問題 #92
Which statement is the most accurate description of the Health Index?
- A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- B. a measurement tool for resolving specific product quality issues and adoption barriers
- C. an ongoing measurement of customer sentiment
- D. an ongoing measurement of several key customer health indicators
答案:D
問題 #93
An RM identifies that a customer is managing multiple A La Carte contracts across different business units during the Expand stage. Which action best reflects the RM ' s operational responsibility?
- A. Generate a consolidated renewal quote and present it directly to the customer without Account Manager involvement.
- B. Analyze the Install Base (IB) data to build a business case and communicate the expansion opportunity to the Account Manager.
- C. Delay the consolidation proposal until the T-60 commercial discussion window to ensure the customer is ready.
- D. Request that the CSM manually re-provision all current licenses into a new EA structure within the Smart Account.
答案:B
解題說明:
During the Expand stage, the RM should use available Installed Base and renewal data to identify opportunities that can increase customer value and recurring revenue, then coordinate those opportunities with the appropriate commercial owner. Multiple A La Carte contracts across business units are a strong signal that the customer may benefit from consolidation into a broader Cisco Enterprise Agreement or another simplified commercial structure.
The RM ' s operational role is therefore to analyze the IB, quantify the fragmented contract footprint, identify overlap or consolidation potential, and build a fact-based expansion case. That information should then be shared with the Account Manager, who owns the broader commercial relationship and can position the opportunity with the customer.
Option A is incorrect because a CSM does not simply re-provision licenses into a new EA; an EA transition is a commercial and entitlement change that requires the appropriate sales and operational process. Option B is too passive because expansion opportunities should be identified and shaped proactively rather than waiting until T-60. Option C bypasses the Account Manager and violates proper commercial alignment.
The mature approach is to convert IB insight into a structured expansion opportunity, align internally, and then engage the customer through the correct account team motion.
Therefore, D is correct.
問題 #94
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. Acess to training programs and material
- B. Rebates and discounts from Cisco
- C. Exclusive relationship with the customer
- D. Ability to ensure that our TAC cases get priority over others
答案:D
問題 #95
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