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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 2: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 3: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 4: Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Topic 5: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 6: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals - Determining business needs and user needs |
| Topic 7: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 8: UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
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質問 # 12
Which would be considered a responsive design best practice?
正解：C
解説：
The uploaded UX Designer study guide identifies A. Specifying breakpoint sizes as the responsive design best practice.
Responsive design must account for changes in available screen width. Breakpoints provide defined thresholds at which the layout can adapt so that content remains usable and appropriately structured across different screen sizes.
The study guide therefore selects specifying breakpoint sizes as the practice that directly supports responsive behavior.
Option B, using interaction models, is not the responsive-layout mechanism described in this question.
Interaction models can define how users work with an interface, but they do not themselves establish when the visual layout should change in response to screen dimensions.
Option C, creating a separate mobile-specific site, is not the best practice identified by the guide. The responsive approach is intended to allow one experience to adapt according to available space rather than requiring an entirely separate site merely because the device is smaller.
The important distinction is between adaptive layout behavior and maintaining separate experiences.
Breakpoints allow the design to respond systematically as the viewport changes.
For the UX Designer, the practical objective is to define when content should resize, reorganize, wrap, or otherwise change presentation so that the experience remains usable across device dimensions.
Study Guide reference/topics: Responsive Design, breakpoints, screen sizes, adaptive layouts, UX Fundamentals.
質問 # 13
After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?
正解：A
解説：
When developers are building custom components in Salesforce and need to ensure that these components adapt to user preferences for density settings (Comfy or Compact), they should avoid using REM-based spacing values. This is because REM-based spacing does not automatically adjust based on the density setting chosen by the user, leading to a lack of consistency with the rest of the Salesforce UI, which does adapt to these settings. Instead, developers should:
A) Use the varSpacingMedium design token in CSS, as Salesforce Lightning Design System (SLDS) design tokens are context-aware and can adjust their values based on the density setting, ensuring a consistent user experience across different user preferences.
C) Use existing Lightning Components such as the card or page header, which are pre-built to adapt to density settings, ensuring that custom components align with the overall Salesforce UI and respect user settings for density.
Reference:Salesforce Lightning Design System (SLDS) documentation provides guidelines on using design tokens and building responsive components that respect user settings like density preferences. You can find more information on the official Salesforce Developers website or the SLDS documentation section.
質問 # 14
A UX Designer has completed discovery, research analysis, and ideation. How should they prepare for the next phase?
正解：C
解説：
The correct answer is C. Prioritize user stories, as explicitly identified in the uploaded study guide.
The sequence in the question is important. Discovery has already been completed, research has been analyzed, and ideation has produced possible directions. The UX Designer must now convert that body of knowledge into actionable work for the following phase.
Prioritizing user stories helps determine which user needs and proposed capabilities should be addressed first.
The team can evaluate stories according to factors such as user value, importance, implementation effort, dependencies, or business impact.
Option A, creating a business model canvas, serves a different strategic purpose and does not directly translate the completed discovery and ideation work into an implementation-oriented sequence.
Option B, returning to users for feedback, can be an important part of iterative design, particularly once concepts or prototypes are available. However, the study guide identifies prioritization as the preparation step immediately following the stated discovery, analysis, and ideation sequence.
The concept being tested is the transition from understanding and generating possibilities to organizing the work that will move forward. Prioritized user stories give the design and delivery teams a structured foundation for subsequent design and implementation activities.
Study Guide reference/topics: User Stories, prioritization, research synthesis, ideation, Discovery.
質問 # 15
What is a goal of usability testing?
正解：B
解説：
The correct answer is B. Learning about the user's behavior and preferences. The uploaded study guide directly confirms this answer. Usability testing evaluates how representative users actually interact with a product, prototype, or workflow. Designers observe where users succeed, hesitate, misunderstand information, make errors, or adopt unexpected approaches. These behavioral observations reveal whether the experience aligns with users' mental models and expectations.
Option A contradicts proper usability-testing methodology. The objective is not to train participants to operate the interface correctly. Excessive instructions or coaching can contaminate the study because they prevent researchers from observing whether the design itself communicates what users need to know. The participant should generally attempt representative tasks while the researcher observes behavior and gathers feedback.
Option C describes a narrower comparative optimization technique associated more directly with A/B testing, where different interface variations are exposed to users and measured against a defined outcome. Usability testing instead concentrates on understanding why users experience particular successes or problems.
The critical examination distinction is therefore:
Usability testing = understand user behavior and usability problems.
A/B testing = compare alternative variations quantitatively.
That makes option B the only response aligned with the purpose of usability research.
Study Guide reference/topics: Usability testing, user behavior, user preferences, observational research, Testing.
質問 # 16
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
正解：B
解説：
The correct answer is C. Tabs, as identified in the study guide. Tabs are used to divide related information into logical sections within the same interface. For a content-rich record page, they allow the UX team to consolidate substantial amounts of information without displaying every section simultaneously. This supports information hierarchy and reduces visual overload. Users can focus on the currently relevant category while retaining easy access to other related information through clearly labeled tab controls. Option A, Data Tables, is appropriate for presenting structured records in rows and columns. A table does not solve the broader requirement to organize several categories of record-page content. Option B, Modals, temporarily display focused information or actions above the current interface. They are useful for confirmation, short forms, or specific interactions, but they are not intended as the primary architecture for persistent record-page organization. The underlying UX principle is progressive disclosure: present the information required for the current task while keeping secondary content readily accessible. Tabs accomplish this without forcing users to leave the record page. Accordingly, for consolidating a content-heavy Salesforce record experience, the SLDS Tabs component offers the most appropriate structural pattern.
Study Guide reference/topics: SLDS Tabs, content organization, progressive disclosure, information hierarchy, component design.
質問 # 17
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