ITIL ITIL-5-Foundation 인증시험은 최근 가장 핫한 시험입니다. 인기가 높은 만큼ITIL ITIL-5-Foundation시험을 패스하여 취득하게 되는 자격증의 가치가 높습니다. 이렇게 좋은 자격증을 취득하는데 있어서의 필수과목인ITIL ITIL-5-Foundation시험을 어떻게 하면 한번에 패스할수 있을가요? 그 비결은 바로ExamPassdump의 ITIL ITIL-5-Foundation덤프를 주문하여 가장 빠른 시일내에 덤프를 마스터하여 시험을 패스하는것입니다.
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Product and Service Management | 17% | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
| ITIL Value System | 20% | - Guiding Principles - Service Value Chain - Continual Improvement - Governance |
| Organizational and Value Stream Management | 17% | - Product and service lifecycle - Value stream mapping and management |
| ITIL Management Practices | 28% | - General management practices - Technical management practices - Service management practices |
| Key Concepts of Digital Product and Service Management | 18% | - Value co-creation, outcomes, costs, risks, experience and sustainability - Services, products, utility, warranty, service relationships |
>> ITIL-5-Foundation높은 통과율 시험대비 공부문제 <<
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질문 # 47
Which of the following is an example of access to resources ?
정답：B
설명：
The correct answer is D. ITIL Version 5 explains that a service offering may include three types of components: goods, access to resources, and service actions. Access to resources means that the service consumer receives access to the provider's resources under agreed terms, but ownership of those resources is not transferred to the consumer. Granting a user permission to use a cloud-based application is a clear example because the user can access and use the provider's application, but the provider continues to own, manage, and control the underlying resources. Option A is a service action because the provider or instructor actively delivers training. Option B is also a service action because a technician performs installation work.
Option C is closer to the transfer or supply of goods because laptops are physical resources delivered to the customer. Therefore, option D best represents access to resources in a service relationship.
질문 # 48
Why do ITIL practice guides follow a standardized structure across all practices?
정답：D
설명：
ITIL practice guides use a standardized structure to make the guidance easier to understand, compare, and apply across different organizational contexts. That is why option A is correct. A consistent structure helps learners and practitioners quickly locate key areas such as purpose, key concepts, workflows, measures, roles, competencies, information and technology, and capability development. This improves usability without forcing identical implementation. ITIL does not require organizations to implement every practice in the same sequence, nor does it prescribe one mandatory set of tools. In fact, ITIL strongly supports adaptation to context. The standard format provides clarity and coherence while still allowing flexibility. This is especially helpful in product and service management, where many practices interact and need to be understood as part of a broader management system.
질문 # 49
Which of the following is NOT one of the digital product and service lifecycle management activities?
정답：A
설명：
ITIL Version 5 describes eight product and service lifecycle management activities: discover, design, acquire, build, transition, operate, deliver, and support. Option B, "agree," is not one of these activities, so it is the correct answer to the question. The other three options are all officially listed lifecycle activities. Discover is about aligning product capabilities and service offerings with needs and strategy. Acquire is about securing and allocating resources efficiently. Build is about developing, integrating, and testing digital products. ITIL also explains that these activities are not always performed as a simple sequential cycle; from the organization' s perspective they form a value chain, and different value streams combine them in context-specific ways.
That is one reason the activity names are important and tested directly in the Foundation exam. Since "agree" is not part of the official set, while acquire, discover, and build are, the only correct answer is B. This is a terminology question, and the answer can be verified by checking the lifecycle chapter and the summary of value chain activities.
질문 # 50
What is a digital service?
정답：B
설명：
A digital service is a service that fully or largely relies on digital products, which makes option A correct.
ITIL distinguishes between digital products and digital services while showing that they are closely connected. The digital product is the combination of digital resources designed to offer value. The digital service is the means by which value is co-created with consumers using those products. Option B is closer to the definition of a digital product. Option C describes one type of service interaction, not the general definition of a digital service. Option D refers to a catalogue or representation of available services rather than the service itself. The digital service concept reflects ITIL's focus on technology-enabled value creation through outcomes, service relationships, and managed access to capabilities.
질문 # 51
What is an error ?
정답：A
설명：
The correct answer is D. ITIL Version 5 defines an error as a flaw or vulnerability that may cause incidents.
This makes option D the best answer, although the most precise ITIL wording is "a flaw or vulnerability that may cause incidents." Errors are closely related to the support activity, where organizations identify and resolve incidents, fulfil disaster recovery procedures, and capture consumer feedback. ITIL also explains that the investigation of incidents may identify errors in products or work processes, which are also known as problems when they are causes or potential causes of incidents. Option A describes degradation or reduction in service quality, but it does not define an error. Option B describes an incident, because an incident is associated with interruption or degradation of a service. Option C describes a serious event or possible disaster impact, not an error. An error may remain hidden until it contributes to one or more incidents, so identifying and managing errors is important for improving reliability and preventing recurrence.
질문 # 52
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