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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Topic 1: Scalability and Performance Design- High-volume transaction design
- Performance optimization strategies
Topic 2: Solution Design for B2C Customer Experience- Omnichannel experience design
- Customer journey architecture
Topic 3: B2C Platform Capabilities- Salesforce Customer 360 integration
  • 1. Identity and profile management
    • 2. Data unification across systems
      - Commerce and engagement tools
      • 1. Marketing and personalization services
        • 2. Commerce Cloud integration patterns
          Topic 4: Integration Architecture- API-led connectivity
          • 1. REST/SOAP APIs usage
            • 2. MuleSoft integration patterns
              - Event-driven architecture
              • 1. Streaming and event bus design
                Topic 5: Security and Data Governance- Access control and identity management
                - Customer data protection

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                Salesforce Certified B2C Solution Architect Sample Questions (Q85-Q90):

                NEW QUESTION # 85
                A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
                When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

                Answer: A

                Explanation:
                * A is correct because Salesforce Order Management does not have native support for multiple distribution centers and requires either an AppExchange package or custom Apex triggers to implement fulfillment rules based on custom attributes1.


                NEW QUESTION # 86
                A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
                Which tool can a Solution Architect use to meet this requirement?

                Answer: A

                Explanation:
                This answer is correct because Salesforce Connect can be used to display external data in Salesforce without copying or storing it. Salesforce Connect uses external objects to access data from an external system via an adapter. This way, the order data from the ERP system can be displayed in Service Cloud as read-only records without consuming additional storage space. References: https://help.salesforce.com/s/articleView?id=sf.
                datacloud_connect.htm&type=5


                NEW QUESTION # 87
                A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
                Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
                What strategy should a Solution Architect recommend to solve these needs?

                Answer: D

                Explanation:
                A headless B2C Commerce approach can help solve the needs by decoupling the front-end presentation layer from the back-end commerce functionality. This can allow the company to leverage their existing content management systems and deliver consistent branding across different countries. LINK cartridges can help integrate B2C Commerce with third-party systems and services, such as payment providers, tax calculators, or social media platforms. SFRA-style development can help create a responsive and customizable storefront that follows best practices and standards. Heroku and MuleSoft can help build and connect custom applications and APIs that support the complex business logic and data flows required by the global pharmaceutical company. References:
                * https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_headless.htm&type=5
                * https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_link.htm&type=5
                * https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_sfra.htm&type=5
                * https://www.salesforce.com/products/platform/overview/
                * https://www.mulesoft.com/platform/enterprise-integration


                NEW QUESTION # 88
                Given that a company wants the purchase data from B2C Commerce In Sales Cloud, what standard objects from Sales Cloud should a Solution Architect map to B2C Commerce objects?

                Answer: B

                Explanation:
                Contact, Order, and Product are the standard objects from Sales Cloud that a Solution Architect should map to B2C Commerce objects. Contact represents a person who is a customer or a potential customer of the company. Order represents an order placed by a customer for one or more products. Product represents an item or service that the company sells. These objects can be mapped to B2C Commerce objects such as Customer, Order, and Product using the B2C Commerce APIs or the Commerce Cloud Connector.


                NEW QUESTION # 89
                A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.
                Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case?
                Choose 2 answers

                Answer: A,B

                Explanation:
                * Option A is correct because setting up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud is a valid consideration for setting up this multi-cloud use case. This way, the service organization can avoid creating duplicate records in Marketing Cloud when leads are converted to contacts in Sales Cloud, as Marketing Cloud will recognize them as the same subscriber based on their record type and subscriber key.
                * Option D is correct because ensuring that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records is a valid consideration for setting up this multi-cloud use case. This way, the service organization can avoid creating duplicate records in Marketing Cloud when leads are converted to contacts in Sales Cloud, as Marketing Cloud will recognize them as the same subscriber based on their Lead ID and Subscriber ID.
                * Option B is incorrect because allowing both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud is not a valid consideration for setting up this multi-cloud use case, as it would create duplicate records in Marketing Cloud when leads are converted to contacts in Sales Cloud, unless they have matching subscriber keys.
                * Option C is incorrect because enabling the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact is not a valid consideration for setting up this multi-cloud use case, as this setting does not prevent duplicates from being created in Marketing Cloud, but rather prevents duplicates from being created in Sales Cloud when leads are converted.
                References:
                * [Get Started with B2C Solution Architect Cert Prep - Trailhead]
                * [Certification - B2C Solution Architect - Trailhead]
                * B2C Solution Architect Certification Guide | Salesforce Ben


                NEW QUESTION # 90
                ......

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