Peoplecert ITIL-4-CDS Exam Guide | ITIL-4-CDS Reliable Test Forum

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Value Streams and Service Delivery- Workflow optimization
  • 1. Eliminating waste in processes
    • 2. Lean principles in service delivery
      - Value stream mapping
      • 1. Design-to-transition value streams
        • 2. Incident-to-resolution value streams
          Service Performance and Measurement- Continual improvement
          • 1. Feedback loops and reporting
            • 2. Improvement models and practices
              - Metrics and KPIs
              • 1. Service level metrics
                • 2. Performance indicators alignment
                  Team Collaboration and Shift-Left Approach- Shift-left principles
                  • 1. Early resolution of incidents
                    • 2. Knowledge management empowerment
                      - Collaborative practices
                      • 1. Agile and DevOps integration
                        • 2. Cross-functional teamwork
                          Organizational Structure and Service Value System- Service value chain integration
                          • 1. Plan, improve, engage activities
                            • 2. Design and transition considerations
                              - ITIL Service Value System (SVS)
                              • 1. Governance and value co-creation concepts
                                • 2. Guiding principles application
                                  ITSM Practices in Create, Deliver and Support- Incident Management
                                  • 1. Incident lifecycle and resolution
                                    - Problem Management
                                    • 1. Root cause analysis and prevention
                                      - Service Level Management
                                      • 1. SLAs and service expectations
                                        - Service Desk
                                        • 1. User support and communication channels
                                          - Change Enablement
                                          • 1. Change control and risk assessment

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                                            Peoplecert - ITIL-4-CDS - Marvelous ITIL 4 Specialist: Create, Deliver and Support Exam Guide

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q12-Q17):

                                            NEW QUESTION # 12
                                            An international e-commerce company is planning to launch a new mobile shopping application.
                                            During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

                                            Answer: C


                                            NEW QUESTION # 13
                                            An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
                                            Which approach would help to resolve this situation?

                                            Answer: C


                                            NEW QUESTION # 14
                                            A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

                                            Answer: A


                                            NEW QUESTION # 15
                                            An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
                                            Which test level should the organization focus on to address this weakness?

                                            Answer: D


                                            NEW QUESTION # 16
                                            Which is often included in an Agile approach to software development?

                                            Answer: D


                                            NEW QUESTION # 17
                                            ......

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