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| Section | Weight | Objectives |
|---|---|---|
| AppExchange | 5% | - Navigate the AppExchange marketplace - Evaluate and install apps from AppExchange - Understand managed packages |
| Data Management | 10% | - Use Data Loader - Configure data validation tools - Manage duplicate rules and matching rules - Import and export data - Understand data storage management |
| Mangaging User Accounts | 10% | - Understand the difference between profiles and permission sets - Reset user passwords - Configure user profiles and permission sets - Create and manage user accounts - Assign users to roles and public groups |
| Sales Cloud Applications | 15% | - Configure lead management - Create and manage reports and dashboards - Configure products and price books - Understand sales automation features - Set up opportunity management |
| Service Cloud Applications | 10% | - Create macros and quick text - Configure Omni-Channel and Service Cloud features - Set up Salesforce Knowledge - Configure cases and entitlements |
| Configuration and Setup | 20% | - Understand the sharing model - Describe the ability to track task activities - Explain the different record types - Describe the steps to set up a Salesforce organization - Identify the capabilities of the Salesforce UI - Explain the Salesforce data model - Configure org-wide defaults and role hierarchy |
| Desktop and Mobile Administration | 5% | - Configure Salesforce Mobile app - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations |
| Security and Access | 15% | - Configure field-level security - Configure org-wide default settings - Understand Salesforce Shield features - Set up sharing rules - Create and modify role hierarchies - Describe the Salesforce security model |
| Workflow and Process Automation | 15% | - Build approval processes - Create workflow rules and actions - Create Process Builder processes - Distinguish between workflow, Process Builder, and Flow - Understand Flow builder basics |
| Object Manager and Lightning Platform Basics | 20% | - Understand field types and properties - Create custom objects and fields - Create custom and formula fields - Configure field-level security - Configure validation rules - Set up lookup and master-detail relationships |
| Standard and Custom Objects | 10% | - Create custom objects and fields - Understand standard object relationships - Configure lookup and master-detail relationships - Understand external ID fields |
| Analytics - Reports and Dashboards | 10% | - Create and modify reports and report types - Understand bucket fields and summary fields - Create dashboards - Build custom report types - Schedule reports and subscribe to reports |
>> Salesforce Plat-Admn-201対応資料 <<
私たちのPlat-Admn-201学習教材の合格率は、クライアントが最も気にする問題であり、当社の製品の合格率は99％であり、ヒット率も高いことをクライアントに約束することができます。当社のPlat-Admn-201学習資料は、実際のPlat-Admn-201試験に基づいて厳選されており、過去数年間の試験論文を参照しています。私たちの専門家チームは彼らに多くの努力を注ぎ、それぞれの答えと質問が有用で価値があることを保証します。また、クライアントがより多くのPlat-Admn-201学習リソースを取得し、時代の動向を追跡できるように、頻繁に更新します。したがって、当社の学習教材を使用すると、高い成功確率でテストに合格します。
質問 # 19
Cloud Kicks has been seeing exponential growth and will be hiring an additional 10 sales reps and 15 support reps to its teams. The support team will need access to the Service Console to manage cases. A Platform Administrator will be assigning the users to existing custom sales and support profiles. How should the administrator ensure the support reps have the appropriate access to the console?
正解：A
解説：
Access to the Service Console and other advanced Service Cloud features (like Entitlements or Knowledge) requires a specific Feature License called the Service Cloud User. Even if a user's profile has the "Manage Cases" permission, they will not be able to access the specialized Console app unless the "Service Cloud User" checkbox is selected on their individual User record. This is a common administrative step when onboarding new support staff. Permission sets (Option B) grant functional permissions but cannot grant feature licenses. Assigning a "Platform User License" (Option D) would actually restrict them, as that license type does not include access to standard CRM objects like Cases or the Service Console.
質問 # 20
Which two data loss considerations should a Platform Administrator keep in mind when changing a custom field type from Text to Picklist?
正解：B、D
解説：
Changing a field type is a significant configuration change that can have downstream impacts.
When converting from Text to Picklist, a Platform Administrator must be aware of two critical consequences:
List View Deletion: Any list views that use that specific custom field as a filter will be automatically deleted or the filter will be removed. This happens because the filter logic for a text field (which uses operators like "contains") is fundamentally different from a picklist (which uses "equals").
Automation Impact: Assignment rules, escalation rules, and validation rules that reference the field may be disabled or function incorrectly. Because these automations rely on specific text strings, changing the field to a picklist requires the administrator to manually review and update the logic to ensure it aligns with the new picklist values.
Option A is incorrect because Salesforce does not automatically update code references. Option C is incorrect because data loss can still occur if existing text values do not exactly match the new picklist entries.
質問 # 21
A Platform Administrator wants to customize the navigation menu for users in the Salesforce mobile app. The organization has not yet implemented any Lightning apps for mobile use. Which statement about the Mobile Only app navigation is correct?
正解：B
解説：
The Mobile Only app is the default navigation experience in the Salesforce mobile app when no other Lightning apps have been assigned to a user for mobile use64. In this configuration, the navigation menu is controlled globally via the "Salesforce Navigation" setup page6565. A key behavior of this interface is that the first four items placed in the navigation list become the "persistent" icons that appear in the navigation bar at the bottom of the mobile screen for quick access66. These same items also appear at the top of the "Menu" tab67. Option A is incorrect because pages must have a corresponding Tab created before they can be added to the navigation menu68. Option B is incorrect because the "Mobile Only" navigation is a single global setting for the entire org; if you need different menus for different profiles, you must create and deploy specific Lightning Apps69. Option D is incorrect because standard objects do not appear automatically; the administrator must explicitly add them to the navigation list in Setup70. Understanding this behavior is essential for ensuring mobile users have a streamlined and intuitive interface
質問 # 22
The Activity Timeline is missing from the Account record page. What should a Platform Administrator do to correct this?
正解：D
解説：
The Activity Timeline is a standard Lightning component that displays open tasks, upcoming events, and past activities (like logged calls or sent emails) in a chronological view. If this timeline is missing from an Account page, it is usually because the component has been removed from the Lightning Record Page layout. To fix this, the Platform Administrator should open the Account record in the Lightning App Builder. From the list of standard components on the left, the admin must drag the Activities component onto the page canvas--typically in the right-hand column or a dedicated tab. Once the page is saved and activated, the timeline will be visible to users. Visibility of the timeline is a layout configuration, not a specific "Edit access" permission (Option B).
Running a report (Option C) might confirm if data exists, but it won't fix the UI issue. There is no
"button" for the Activity Timeline in the Object Manager (Option D); it is managed strictly as a component within the App Builder.
質問 # 23
Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time? 11
正解：B
解説：
Escalation Rules are specifically designed to ensure that cases do not violate a company's Service Level Agreements (SLAs). When a case meets predefined criteria and remains open for a specific duration-such as two hours or seven days-the escalation rule automatically triggers. A Platform Administrator can configure these rules to perform two primary actions: reassigning the case to a different user or queue (such as a Tier 2 support team) and sending notification emails to managers or the new owner to ensure the delay is addressed. While Milestones and Entitlements (Option A) are used to track and display SLA compliance on a record, Escalation Rules are the functional engine used to physically "route" or move the record based on time-based triggers. Omni-Channel (Option B) handles real-time routing based on agent availability rather than time-elapsed thresholds. Auto-Response Rules (Option C) are used only to send initial confirmation emails to customers upon case creation.
質問 # 24
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