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| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Calculation Matrices and Procedures - DataRaptors: purpose, design, and usage - Integration Procedures: connectivity and data flow |
| FlexCards | 23% | - Capabilities and use cases of FlexCards - Designing FlexCards to meet requirements - Grouping and displaying customer 360 information |
| Best Fit Solutioning | 27% | - Fit-gap analysis and solution design - Mapping requirements to OmniStudio capabilities - Gathering and analyzing business requirements - Performance, security, and best practices |
| OmniScripts | 27% | - Structure and components of OmniScripts - Validation and alignment with business needs - Mapping business processes to OmniScript steps |
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NEW QUESTION # 135
Coral Cloud Resorts is designing a solution for its Experience Cloud site. The goal is to show personalized welcome messages and booking summaries to authenticated users. The OmniStudio Consultant must decide between embedding a FlexCard on a record detail page versus a site page.
Which factor is most critical for making this decision?
Answer: D
NEW QUESTION # 136
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
Answer: A,B,D
NEW QUESTION # 137
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
Answer: B,D,E
Explanation:
The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from
NEW QUESTION # 138
What is the purpose of Step elements in OmniScript?
Answer: C
Explanation:
Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step.
The other options are not correct because:
Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.
Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.
Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.
NEW QUESTION # 139
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
Answer: A
Explanation:
The tool that the consultant should recommend to meet this requirement is Lightning web components.
Lightning web components are custom HTML elements built using HTML and modern JavaScript. They can be used to create rich and interactive user interfaces that display data from various sources and allow users to take actions. In this case, a Lightning web component can be used to display customer 360° information in a console using FlexCards, OmniScripts, or other components. Omniscript is not a tool, but a type of component that can be used to create guided interactions. Visualforce Page is not suitable for this requirement, as it is a legacy technology that uses server-side rendering and does not support modern web standards. FlexCards are not a tool, but a type of component that can be used to display contextual data on record pages.
NEW QUESTION # 140
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