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Salesforce Arch-302 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Excellence	23%	- Monitor and optimize platform operations 1. Recommend best practices for long-term maintenance 2. Identify performance bottlenecks and troubleshooting methods 3. Support post-launch optimization activities 4. Implement scalability and monitoring solutions
Topic 2: Multi-Cloud Architecture	28%	- Design scalable Salesforce multi-cloud solutions 1. Integrate B2C Commerce with Service Cloud 2. Design customer data synchronization strategies 3. Integrate Marketing Cloud and customer identity solutions 4. Evaluate integration patterns and middleware options
Topic 3: Implementation Strategy	22%	- Plan deployment and delivery methodology 1. Recommend security and compliance practices 2. Plan data migration and cutover activities 3. Define environment management approach 4. Establish release management and testing strategy
Topic 4: Discovery and Customer Success	27%	- Facilitate customer engagement and requirement gathering 1. Identify systems of record and solution risks 2. Explain governance and DevOps lifecycle strategy 3. Recommend Salesforce products based on business needs 4. Define implementation approach and project scope

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Salesforce Certified B2C Solution Architect Sample Questions (Q29-Q34):

NEW QUESTION # 29
Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers

A. Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
B. Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
C. Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
D. Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.

Answer: B,D

Explanation:
* A is correct because defining a new platform event in Salesforce and publishing it with Process Builder when the opportunity status changes to Closed-Won is a valid way to trigger an integration with the ESB using the CometD protocol.
* D is correct because enabling ESB to subscribe to the platform event using the CometD protocol and notifying the back-end ERP system to create the order asynchronously is a valid way to handle the integration with the ERP system using a publish-subscribe model.
* B is incorrect because publishing to a platform event using the CometD protocol requires an Apex trigger, not a Process Builder process. Also, creating the order synchronously would not be advisable as it would introduce latency and dependency on the ERP system's availability.
* C is incorrect because defining a new platform event in the back-end system for the order details would not be possible as platform events are Salesforce-specific objects that can only be defined within Salesforce.
References:
* : https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events
/platform_events_intro_emp.htm
* : https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events
/platform_events_subscribe.htm
* : https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_publish_apex.htm
* : https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_define.htm

NEW QUESTION # 30
Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A. Auto-launched Flow with a Record Trigger
B. Queues and Assignment rules
C. Auto Response rules and Support Processes
D. Apex trigger on a Case object

Answer: B

Explanation:
Queues and Assignment rules are features of Service Cloud that allow incoming support cases to be automatically routed to the correct team or agent based on predefined criteria, such as customer purchases, case origin, or case priority.

NEW QUESTION # 31
An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers

A. It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.
B. It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
C. It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.
D. It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.

Answer: A,C

Explanation:
These answers are correct because they are ways that Salesforce CDP can help the organization in this scenario. Salesforce CDP can ingest customer data from each system and use matching rules to find records representing the same person, uniting them under a Unified Individual. This creates a single view of the customer across all systems and channels. Salesforce CDP can also power experiences through other channels like Marketing Cloud Engagement by activating customer segments. This enables personalized and targeted marketing campaigns based on customer data and behavior. References: https://www.salesforce.com/products
/customer-data-platform/overview/

NEW QUESTION # 32
A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

A. Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
B. Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
C. Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
D. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.

Answer: D

Explanation:
The Journey Membership Lightning component is a pre-built component that displays the journeys that a contact is in and their status in each journey. It can be added to the Contact Page Layout in Service Cloud using the Marketing Cloud Connect Managed Package, which enables integration between Service Cloud and Marketing Cloud. References: https://help.salesforce.com/s/articleView?id=sf.
mc_co_journey_membership_lightning_component.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.mc_co_marketing_cloud_connect.htm&type=5

NEW QUESTION # 33
An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
B. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
C. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
D. Use the Salesforce REST API to import the 3 million records into Service Cloud.

Answer: B

Explanation:
Business Manager is a web-based tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a desktop tool that allows Salesforce administrators to import data in CSV format into Service Cloud. This is an efficient way to migrate a large batch of customer records from one system to another. References: https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.
demandware.dochelp/BusinessManager/BusinessManager.html https://help.salesforce.com/s/articleView?
id=sf.data_loader.htm&type=5

NEW QUESTION # 34
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