Valid ITIL ITIL-4-Foundation Mock Test, ITIL-4-Foundation Exam Materials

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Service Value System	20%	- Overview and purpose - Continual improvement - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Four Dimensions of Service Management	15%	- Information and technology - Partners and suppliers - Value streams and processes - Organizations and people
ITIL Practices	30%	- General management practices 1. Supplier management 2. Information security management 3. Continual improvement 4. Service level management 5. Relationship management - Service management practices 1. Service desk 2. Change enablement 3. Service request management 4. Deployment management 5. Problem management 6. Incident management 7. Service configuration management
ITIL Guiding Principles	20%	- Think and work holistically - Progress iteratively with feedback - Start where you are - Focus on value - Optimize and automate - Collaborate and promote visibility - Keep it simple and practical
Service Management Concepts	15%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks

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Quiz ITIL ITIL-4-Foundation - ITIL 4 Foundation Exam Fantastic Valid Mock Test

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ITIL 4 Foundation Exam Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which is an objective of the design coordination process?

A. To gather and document new service level requirements from the customer
B. To produce service design packages and ensure they are handed over to service transition
C. To document the initial structure and relationship between services and customers
D. To assess and evaluate all changes and their impact on service designs

Answer: B

Explanation:
Explanation
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NEW QUESTION # 93
Which dimension considers how knowledge assets should be protected?

A. Value streams and processes
B. Information and technology
C. Partners and suppliers
D. Organizations and people

Answer: B

NEW QUESTION # 94
Which practice provides a single point of contact for users?

A. Change control
B. Incident management
C. Service request management
D. Service desk

Answer: D

NEW QUESTION # 95
Which service transition process provides guidance about converting data into information?

A. Service asset and configuration management
B. Knowledge management
C. Service validation and testing
D. Change evaluation

Answer: B

NEW QUESTION # 96
Which is the addition, modification or removal of anything that could have an effect on services?

A. A change
B. A problem
C. An incident
D. An event

Answer: A

NEW QUESTION # 97
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