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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance

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Salesforce Certified Slack Administrator Sample Questions (Q61-Q66):

NEW QUESTION # 61
Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A. Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
B. There is a limit of ten org-wide channels, and this project would not necessitate creating one.
C. Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
D. Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.

Answer: C

Explanation:
In Enterprise Grid, an org-wide channel is intended for communications relevant to all members across all workspaces. Slack documentation states:
"Org-wide channels are automatically shared with every workspace in your organization and should be used for information that applies to everyone, such as company-wide announcements." Since a cross-functional project would involve specific participants and not the entire organization, a multi- workspace channel is a more appropriate and flexible solution.
(Reference: Slack Administration Study Guide - Enterprise Grid Channels and Communication Best Practices)
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NEW QUESTION # 62
Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

A. Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
B. The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
C. Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.
D. The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.

Answer: C

Explanation:
In Slack, only the Primary Owner has the ability to deactivate other Workspace Owners.
Slack documentation states:
"Only the Primary Owner can deactivate or transfer ownership of another Workspace Owner's account." Thus, Cortez, despite being a Workspace Owner himself, cannot deactivate Camdin's account.
(Reference: Slack Administration Study Guide - Workspace Roles and Account Deactivation)
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NEW QUESTION # 63
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A. Create one workspace, where each product line sold has its own channel.
B. Create workspaces for each department and sub-department in the company.
C. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
D. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

Answer: D

Explanation:
In Enterprise Grid, Slack recommends that:
"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time." This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)

NEW QUESTION # 64
You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?

A. Notify the one channel member, then archive the channel.
B. Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.
C. Notify the one channel member, then rename the channel and add #archived as a prefix.
D. Notify the one channel member, then delete the channel.

Answer: A

Explanation:
Slack's guidance for handling inactive channels states:
"Archiving a channel preserves its content and history, allowing it to remain searchable without accepting new posts." Deleting (A) would permanently remove the content. Renaming or limiting posting (C, D) are not standard clean-up procedures for inactive channels.
(Reference: Slack Administration Study Guide - Channel Lifecycle Management)

NEW QUESTION # 65
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)

A. files:read
B. admin.conversations:read
C. conversations.connect:read
D. channels:read

Answer: B

Explanation:
The correct scope is admin.conversations:read.
According to Slack's official API documentation:
"The admin.conversations:read scope allows approved apps to call the conversations.list and conversations.
info methods for public channels across an Enterprise Grid organization." channels:read (D) is a user token scope and limited to channels the user is a member of, while admin.
conversations:read provides broader access necessary for admins or security teams at the org level. files:read (A) relates to file data, and conversations.connect:read (C) is unrelated.
(Reference: Slack Administration Study Guide - Integration and API Scopes Management)
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NEW QUESTION # 66
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