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| Section | Objectives |
|---|
| Understand the improvement of operations management | - Analyse quality management and improvement
- 1. Statistical process control
- 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
- 1. Continuous improvement (Kaizen)
- 2. Benchmarking techniques
- 3. Lean operations and waste reduction
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
- 1. Demand management approaches
- 2. Forecasting methods
- Analyse capacity planning and control
- 1. Scheduling techniques
- 2. Aggregate planning
- Analyse inventory planning and control
- 1. Just-in-time and lean principles
- 2. Inventory models and systems
|
| Understand the design of operations management systems | - Analyse the design of goods and services
- 1. Design for sustainability and lifecycle
- 2. Product and service design considerations
- Analyse the design of processes and capacity
- 1. Capacity planning strategies
- 2. Process types and layouts
|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
- 1. Order qualifying and order winning objectives
- 2. The stages of development of operations strategy
- 3. From implementing to supporting to driving strategy
- 4. Top down and bottom up perspectives of operations strategy
- 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- Analyse the role and activities of operations management in organisations
- 1. The extent of operations management in organisations
- 2. Definitions of operations and operations management
- 3. Operations management in different types of organisations
|
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CIPS Operations Management Sample Questions (Q70-Q75):
NEW QUESTION # 70
Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?
- A. cost of repair
- B. production rate
- C. output of machine
- D. mean time to repair
Answer: D
Explanation:
You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95
NEW QUESTION # 71
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
- A. performance measurements
- B. quality
- C. new product development
- D. capacity
- E. supply network
Answer: D,E
Explanation:
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.
NEW QUESTION # 72
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout

Which of the following will you put into box 8?
- A. fixed-position layout
- B. product layout
- C. cell layout
- D. functional layout
Answer: D
Explanation:
The correct answers are as follows:

NEW QUESTION # 73
The Public Sector only provides Services not Goods. Is this TRUE?
- A. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
- B. no- the public sector may provide goods as well as services
- C. no- the public sector provides goods rather than services
- D. yes- the public sector provides services such as education and health care
Answer: B
Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65
NEW QUESTION # 74
Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO
- A. delivery
- B. process
- C. operations
- D. design
Answer: B,D
Explanation:
FMEA is categorised into two parts; design and process. This is from p.97
NEW QUESTION # 75
......
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