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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement | 30% | - Configure OmniStudio components - Customize features and objects - Implement integrations and APIs - Set up security and access controls - Build reports and dashboards - Install and configure Health Cloud |
| Topic 2: Design | 25% | - Design solutions using best practices - Plan security, compliance, and reporting - Model healthcare entities and data structures - Define integration and migration strategies |
| Topic 3: Discovery | 20% | - Identify customer personas and stakeholders - Gather functional and technical requirements - Define capabilities from use cases |
| Topic 4: Deploy | 25% | - Plan pre-deployment and post-deployment activities - Manage mobile capabilities - Operate and maintain Health Cloud solutions |
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NEW QUESTION # 48
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes.
Which Health Cloud capability should a consultant leverage to assist the provider?
Answer: A
Explanation:
* Medication Management in Health Cloud enables providers to view all of a patient's prescription history in one place, supporting medication reconciliation and review for better health outcomes.
Extract:
"Use Medication Management to track and review patient prescriptions, past and present, ensuring a comprehensive view of medication history and supporting care team collaboration." (Source: Administer Health Cloud - Medication Management)
* Other options (Intelligent Appointment Management, Virtual Care, Integrated Care Management) do not provide comprehensive medication tracking.
NEW QUESTION # 49
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests. How should a consultant conduct discovery to define a workflow for these call center users?
Answer: C
Explanation:
Human-centered design and consulting best practices require identifying key user personas and conducting ' day-in-the-life ' shadowing/interviews to discover operational bottlenecks and define optimal workflows.
From a discovery perspective, the consultant should validate the current-state workflow with the people who perform it, document pain points and handoffs, and translate the findings into functional, data, security, and integration requirements before solution design begins. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Discovery - Agentforce Health architecture and implementation
NEW QUESTION # 50
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient ' s record, the company wants the ability to: - Inform agents about changes in information - View basic details about a patient ' s insurance - Have a complete view of all engagement interactions in one place. Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: B,C,D
Explanation:
Record Alerts notify agents of critical changes/alerts, Member Plan FlexCard displays insurance plan coverage details, and Enhanced Timeline shows engagement interactions across time. Enhanced Timeline displays configured records chronologically while enforcing the user ' s underlying object, field, and record access. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Record Alerts; Member Plan FlexCard; Timeline) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Enhanced Timeline
NEW QUESTION # 51
Bloomington Caregivers has decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments?
Choose 3 answers
Answer: A,B,E
NEW QUESTION # 52
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality. Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?
Answer: A,C
Explanation:
Access to Provider Network Management features requires the Provider Network Management permission set combined with the base Health Cloud Foundation permission set. Provider Network Management supports provider recruitment, credentialing, contracting, onboarding, network participation, and payment-agreement processes for payer organizations. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Provider Network Management permission set; Health Cloud Foundation permission set) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Provider Network Management
NEW QUESTION # 53
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