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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Topic 4: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 5: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 6: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Topic 7: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Topic 8: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
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NEW QUESTION # 12
Which three objects are associated to the Work Type? Choose 3 answers
Answer: A,B,D
Explanation:
These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. References:https://help.salesforce.com/s
/articleView?id=sf.fs_work_types.htm&type=5
NEW QUESTION # 13
What is the relationship between products consumed and price books?
Answer: A
Explanation:
The correct configuration is automatic Price Book Entry population when consuming a Product Item under the Work Order price book. When the Work Order and the Product Item ' s Product use compatible Price Book context, the Product Consumed record can inherit or auto-populate the appropriate Price Book Entry, keeping inventory consumption aligned with service pricing.
Using the standard inventory objects keeps quantity, location, serial number, price, and service history aligned. Custom fields or improvised notes may capture text, but they do not participate in the native stock, fulfillment, consumption, and reporting processes that Field Service provides.
The alternatives address different parts of the Field Service model. Work Types do not combine consumed products across books, and Products Consumed are not added from a generic Price Book related list on the Work Order.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Products Consumed; Product Items; Price Book Entries.
NEW QUESTION # 14
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
Answer: C
Explanation:
This option allows booking appointments, creating work orders, and viewing work types and work rules, which are the tasks that call center agents are responsible for. References:https://help.salesforce.com/s
/articleView?id=sf.fs_permission_sets.htm&type=5
NEW QUESTION # 15
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2 answers
Answer: C,D
Explanation:
The requirement is best implemented with High optimization runtime when priorities are similar and candidate counts are large. A longer runtime gives the optimizer more time to evaluate combinations. When many appointments have the same priority and each appointment has many qualifying resources, the search space expands and a higher runtime can improve schedule quality.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. A blank Scheduling Policy is a configuration issue rather than a reason to spend more optimization time, and disabling travel/break calculations changes the model rather than increasing optimization complexity in the way described.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Optimization runtime; candidate volume; appointment priority.
NEW QUESTION # 16
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
Answer: B
Explanation:
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding themto the service report template. References:
https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5
NEW QUESTION # 17
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