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| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Set up operating hours and availability |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
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NEW QUESTION # 103
Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
Answer: B,D
Explanation:
The match territorywork rule is used to match service appointments to service resources based on their assigned territories. Deselecting working location primary on the working territories work rule allows considering secondary territories as well as primary territories when matching service appointments to service resources. Removing the match territory work rule would ignore territories when scheduling service appointments. Selecting working location enable primary on the working territories work rule would only consider primary territories when matching service appointments to service resources. References:https://help.
salesforce.com/s/articleView?id=sf.fs_work_rules_overview.htm&type=5
NEW QUESTION # 104
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
Answer: B
Explanation:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5
NEW QUESTION # 105
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
Answer: A
Explanation:
Maintenance Plans are records that define the recurring service schedule for an asset or a product such as quarterly, monthly, or weekly[59]. Configuring a Maintenance Plan would allow creating quarterlyservice appointments for one of the products sold by Universal Containers automatically based on predefined criteria such as start date, end date, or generation method[60]. Defining a repeating Work Type would not create quarterly service appointments automatically. Work Types are templates that define the duration, skills, and products required for a work order or work order line item[61]. Implementing Path for Work Orders would not create quarterly service appointments automatically. Path is a feature that displays key fields and guidance for each stage of a work order process[62]. Building a Process for Service Appointments would not create quarterly service appointments automatically. Processes are automated workflows that execute actions based on specified criteria such as updating fields, sending emails, or creating tasks[63]. References:https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_maintenance_plans_create_edit_delete.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
path_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
NEW QUESTION # 106
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
Answer: B
Explanation:
This option allows reporting on assets and their attributes, including hierarchical relationships, by using the standard asset reports and fields. References:https://help.salesforce.com/s/articleView?id=sf.
fs_asset_hierarchy.htm&type=5
NEW QUESTION # 107
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
Answer: A,C
Explanation:
These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References:https://help.
salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5
NEW QUESTION # 108
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