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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Performance monitoring and reporting
- Configuration and setup of GPR
- Data preparation and model training
- Getting started and prerequisites
Predictive Engagement (GPE) Implementation45%- Creating and managing action maps
- Optimization and continuous improvement
- Agent experience and real-time insights
- Setup and configuration basics
- Defining customer segments and engagement strategies
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q113-Q118):

NEW QUESTION # 113
Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

Answer: A


NEW QUESTION # 114
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: A


NEW QUESTION # 115
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 116
In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

Answer: C


NEW QUESTION # 117
Which two configurations are required when creating a new action map?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 118
......

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