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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Topic 1: High-Velocity IT Techniques and Practices	- Testing and validation - Architecture and design - Cloud computing - Automation - Security and risk management
Topic 2: Contribute to Value with Digital Products	- Valuable investments - Co-created value - Resilient operations - Fast development - Assured conformance
Topic 3: Understand High-Velocity IT Concepts	- Digital transformation - IT transformation - High-velocity IT - Digital technology - Digital products - Digital organization
Topic 4: Guiding Principles for High-Velocity IT	- Continuous improvement - Application of ITIL guiding principles - DevOps culture - Agile methods - Lean practices
Topic 5: Digital Product Lifecycle	- Service value creation - Digital product lifecycle - ITIL operating model - Value streams

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q97-Q102):

NEW QUESTION # 97
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Monitoring and event management
B. Supplier management
C. Service continuity management
D. Relationship management

Answer: A

Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.

NEW QUESTION # 98
Which is an example of a typical behaviour pattern for 'design thinking'?

A. Acknowledging concerns about hazardous systems
B. Establishing principles relating to moral responsibility
C. Experimenting with and testing ideas
D. Evolving unpredictable systems in a changing environment

Answer: C

Explanation:
Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.

NEW QUESTION # 99
Which is a characteristic of a digital organization?

A. Digital technology is mostly used for primary activities
B. Digital technology enables minor business transformation
C. Digital technology enables IT to support business as usual
D. Digital technology is mainly used for supporting activities

Answer: A

Explanation:
A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.

NEW QUESTION # 100
An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?

A. Interoperability
B. Modularity
C. Portability
D. Observability

Answer: D

Explanation:
Observability is the ability to infer the internal state of a system from its external outputs. Rich telemetry allows teams to answer questions that were not anticipated when the system was designed, which is essential for diagnosing complex distributed services and maintaining resilient operations.

NEW QUESTION # 101
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A. Cost of delay
B. A/B testing
C. Return on Investment (ROI)
D. Minimum viable products

Answer: D

NEW QUESTION # 102
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