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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Key Concepts of Service Management15%- Service management as a practice
- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
ITIL Service Value System20%- Purpose and components
- Service value chain
  • 1. Deliver and support
    • 2. Plan
      • 3. Obtain/build
        • 4. Improve
          • 5. Engage
            • 6. Design and transition
              - Continual improvement
              - Governance
              Technology and Information Management10%- Role of technology in service management
              - Information management principles
              ITIL Guiding Principles15%- Collaborate and promote visibility
              - Start where you are
              - Optimize and automate
              - Progress iteratively with feedback
              - Focus on value
              - Think and work holistically
              - Keep it simple and practical
              ITIL Practices30%- Technical management practices
              • 1. Infrastructure and platform management
                • 2. Software development and management
                  • 3. Deployment management
                    - General management practices
                    • 1. Relationship management
                      • 2. Supplier management
                        • 3. Information security management
                          • 4. Continual improvement
                            - Service management practices
                            • 1. Problem management
                              • 2. Incident management
                                • 3. Service request management
                                  • 4. Availability management
                                    • 5. Service level management
                                      • 6. Business continuity management
                                        • 7. Change enablement
                                          • 8. Capacity and performance management

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                                            EXIN ITIL 4 Foundation Sample Questions (Q295-Q300):

                                            NEW QUESTION # 295
                                            What type of charge is often used for resolving incidents or implementing security patches?

                                            Answer: B


                                            NEW QUESTION # 296
                                            What includes governance as a component?

                                            Answer: A


                                            NEW QUESTION # 297
                                            Which process is responsible for managing all service requests from users?

                                            Answer: B


                                            NEW QUESTION # 298
                                            Which is an example of how service automation assists service automation assists service management?

                                            Answer: A


                                            NEW QUESTION # 299
                                            Which guiding principle recommends standardizing and streamlining manual tasks?

                                            Answer: C


                                            NEW QUESTION # 300
                                            ......

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