AP-207認定資格、AP-207 PDF

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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Implementation38%- Platform Configuration
  • 1. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 2. Integrate third-party systems
  • 3. Configure products and pricing
  • 4. Enable order capture and contract management
  • 5. Implement post-sales processes
  • 6. Execute data migration
  • 7. Configure licenses and access
Solution Design36%- Architecture and Design
  • 1. Design future state business processes
  • 2. Validate data model fitment
  • 3. Map Energy and Utilities Cloud components to current architecture
  • 4. Determine organizational security and data access considerations
  • 5. Understand deployment tools and best practices
  • 6. Define future state architecture
Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Validate Salesforce core and Vlocity components
  • 2. Manage UAT milestones
  • 3. Support go-live activities
  • 4. Identify deployment stakeholders
  • 5. Execute user acceptance testing
  • 6. Create deployment plans
Discovery13%- Business Needs Analysis
  • 1. Identify gaps between current processes and Energy and Utilities Cloud capabilities
  • 2. Document customer business needs and desired outcomes
  • 3. Align stakeholder requirements
  • 4. Understand current state architecture
  • 5. Analyze current state processes and user journeys

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Salesforce Energy and Utilities Cloud Accredited Professional 認定 AP-207 試験問題 (Q63-Q68):

質問 # 63
consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

正解：A


質問 # 64
Which three features are included in the Energy and Utilities Cloud Console?

正解：A、D、E

解説：
The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer's interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery.
Reference = Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console's capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.


質問 # 65
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

正解：B


質問 # 66
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

正解：B、D

解説：
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


質問 # 67
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers

正解：C、D、E


質問 # 68
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