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| Section | Objectives |
|---|---|
| Audit Reporting and Follow-up | - Nonconformity identification and classification - Audit report preparation - Corrective actions and follow-up audits |
| Audit Planning and Preparation | - Audit program and audit plan development - Document review and checklist preparation |
| ISO 14001 Requirements | - Support and operational control - Leadership and environmental policy - Performance evaluation and continual improvement - Planning (risks, opportunities, environmental aspects) |
| Audit Execution | - Interview techniques and sampling methods - Collecting and verifying audit evidence - Opening meeting and audit communication |
| Audit Principles and Standards | - ISO 19011 guidelines for auditing management systems - Audit principles, ethics, and auditor competencies |
| Environmental Management Systems (EMS) Principles | - Context of the organization and interested parties - Fundamental EMS concepts and terminology - ISO 14001 structure and PDCA model |
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NEW QUESTION # 83
You are a third-party auditor of XM, a logistics organisation located in a European country, that distributes a wide range of products to local customers but also to customers in several neighbouring countries. Close to the distribution warehouse, you see many trucks loading and unloading goods. Almost 50 per cent of the trucks are owned by XM, the remainder are subcontracted from other organisations.
You have the following dialogue with the Warehouse Manager:
You: I see that not all trucks belong to XM.
WM: Sometimes we need additional trucks from other organisations nearby. Obviously, we cannot control their energy consumption since they come with the trucks half full of their own goods.
You: How did you inform them of the EMS?
WM: You know, they are not used to the complicated words in our policy. I have just told them: "Save energy".
You: What about your trucks?
WM: We measure the fuel they used on each trip, the distance they drove and the weight of goods they distributed. They know the roads and we ask them to choose the shortest route - we rely on them.
You: Did you fix any indicators and objectives related to energy consumption?
WM: No, we know they are careful people, they do their best. We would not be able to improve consumption.
This dialogue is related to several clauses of ISO 14001. Identify which three clauses below are related to this dialogue.
Answer: D,E,F
Explanation:
The three clauses most directly related to this dialogue are 5.2, 8.1 and 10.3 .
B). Clause 5.2 - Environmental policy
The Warehouse Manager refers to the environmental policy as "complicated words" and says subcontracted truck operators were only told to "Save energy." Clause 5.2 requires the environmental policy to be communicated within the organisation and to be available to interested parties. The policy also provides the framework for environmental objectives and includes the organisation's commitment to environmental protection and continual improvement.
F). Clause 8.1 - Operational planning and control
The use of subcontracted trucks is directly relevant to operational control. ISO 14001 requires the organisation to control or influence outsourced processes and to communicate relevant environmental requirements to external providers. XM cannot simply state that it has no control over subcontracted transport; it must determine the type and extent of control or influence it can apply, considering a life-cycle perspective.
H). Clause 10.3 - Continual improvement
The Warehouse Manager says, "We would not be able to improve consumption." This conflicts with the ISO
14001 requirement for continual improvement of the EMS to enhance environmental performance. Since XM already measures fuel used, distance travelled and weight distributed, there is a basis for analysing performance and identifying improvement opportunities.
The other clauses are less directly applicable:
6.1.1 concerns planning actions to address risks and opportunities, but the dialogue is more specifically about policy, outsourced operational control and improvement.
6.1.3 concerns compliance obligations, which are not the focus of the dialogue.
7.4.2 concerns internal communication, while the key issue here involves subcontracted/external transport providers, which is better addressed under 8.1 .
9.2 concerns internal audits, and 9.3 concerns management review; neither is directly raised in the dialogue.
NEW QUESTION # 84
A large chemical organisation, CrackerPRO, has a plant located in a rural area surrounded by livestock farms.
When cleaning several vessels 4-5 times per day, it releases water vapor with a strong acidic smell lasting for
10 minutes each time.
You are conducting a second-stage initial certification audit at the plant. When auditing the processes of assessing impacts and identifying environmental aspects with the Environmental Supervisor, you find that the emission of that acidic vapor has not been evaluated as a significant aspect. During further auditing, you learn that neighbouring farmers have made repeated complaints in the last 6 months about the acid smells and reported an increase in animals becoming sick as a result.
The Environmental Supervisor states that the farmers are looking for financial compensation from the company which their lawyers are resisting. She insists that no legal requirements have been broken and that all complaints have been rejected.
You raise a nonconformity against ISO 14001. Based on the scenario, select one of the options which would constitute an acceptable nonconformity.
Answer: A
Explanation:
The correct answer is B .
This scenario relates most directly to ISO 14001:2015 Clause 6.1.2 - Environmental aspects . The organisation must determine the environmental aspects of its activities, products and services that it can control or influence, and identify those that have or can have significant environmental impacts.
The acidic vapour release occurs 4-5 times per day , creates a strong acidic smell, and has led to repeated complaints from neighbouring farmers who allege impacts on livestock. This is strong audit evidence that the organisation should have reviewed whether the emission is a significant environmental aspect. Simply rejecting the complaints or saying no legal requirement has been broken does not remove the need to evaluate the environmental aspect and its potential impact.
Why B is correct:
CrackerPRO failed to adequately review the significance of acidic vapour emissions when new evidence became available through complaints and reported impacts from interested parties. This supports a nonconformity against Clause 6.1.2 .
Why the other options are not the best answer:
A). Clause 7.4.3 - External communication is not the strongest finding because the key failure is not simply communication with farmers; it is the failure to evaluate the environmental aspect properly.
C). Clause 4.2.c - Interested parties and compliance obligations is not correct because farmers' needs and expectations do not automatically become compliance obligations. The organisation must determine which needs and expectations become compliance obligations.
D). Clause 6.1.3 - Compliance obligations is not supported because the scenario says no legal requirements have been broken, and there is no clear evidence of a specific compliance obligation that was not met.
Therefore, the acceptable nonconformity is B - Clause 6.1.2 .
NEW QUESTION # 85
Which two of the following options are an advantage of using a sampling plan for the audit?
Answer: C,D
Explanation:
According to ISO 19011:2018 Clause 5.3.2 and Annex B (Audit Sampling):
Sampling allows auditors to:
Reduce audit time while still covering sufficient evidence (A),
Provide statistically valid assurance and confidence in the results (C).
Sampling does not replace auditor judgment (D), nor is it intended to prevent conflict (F) or be reused blindly for future audits (E).
Reference: ISO 19011:2018 Clause 5.3.2, Annex B.
NEW QUESTION # 86
An internal auditor of a manufacturer of aluminium products for the car industry raised a nonconformity against section 6.2.2 of ISO 14001 in Report IA202. The nonconformity (NC3) stated:
" Top management has not analysed why none of the environmental objectives set for the last year have been met. " A third-party auditor reviewing the internal audit process came across the nonconformity and found that no corrective action was documented. The EMS Manager confirmed no action had been taken, but added he expected a number of objectives to be achieved in the next three months, so there was no need for further action. He explained in confidence that the organisation was fighting a takeover bid and resources for environmental projects had been cut.
From the information, select three nonconformities that the auditor could raise to ISO 14001.
Answer: C,F,G
Explanation:
In accordance with ISO 14001:2015, audit findings must reflect direct, verifiable evidence demonstrating a failure to fulfill explicit standard requirements across resource provision, objective management, and corrective action execution.
* Option E (Clause 10.2.a Nonconformity and corrective action): When an internal audit nonconformity is formally identified and reported (such as NC3 in Report IA202), Clause 10.2.a mandates that the organization react to the nonconformity and take action to control, correct, or deal with its consequences. The EMS Manager explicitly confirmed that no corrective action was taken or documented, constituting a clear nonconformity.
* Option F (Clause 7.1 Resources): Top management is obligated under Clause 7.1 to determine and provide the resources necessary for the establishment, implementation, maintenance, and continual improvement of the EMS. Cutting budget and resources for environmental projects, directly causing a total failure to achieve established environmental targets, constitutes a nonconformity against resource allocation obligations.
* Option H (Clause 6.2.2 Planning actions to achieve environmental objectives): Clause 6.2.2 dictates that when planning how to achieve environmental objectives, the organization must determine what will be done, what resources will be required, and how results will be evaluated. Failing to carry out planned actions to achieve objectives represents a direct failure under this clause.
The remaining options suggest speculative or overly prescriptive measures (such as notifying takeover bidders or setting new takeover-related objectives) that are not required by ISO 14001.
References: ISO 14001:2015 Clauses 6.2.2 (Planning actions to achieve environmental objectives), 7.1 (Resources), 10.2 (Nonconformity and corrective action), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Grading Audit Findings and Corrective Action Verification).
NEW QUESTION # 87
An organisation (ABC) plans to carry out a second-party audit of the environmental management system of a supplier (XYZ). Both, ABC and XYZ, have a certified Environmental Management System (EMS) to ISO
14001 by the same certification body.
Which one of these statements is correct?
Answer: C
Explanation:
According to ISO 19011:2018 Clause 3.5 (Second-party audit):
Second-party audits are conducted directly by customers on their suppliers for contractual or commercial purposes.
There is no obligation to inform or involve the certification body in such audits unless contractually required.
Certification body audit reports are confidential to the certified organization and the certification body.
Reference: ISO 19011:2018 Clause 3.5; ISO 14001 Lead Auditor Course Guide.
NEW QUESTION # 88
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