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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes
Topic 2: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
Topic 3: ITIL Service Value System (SVS)	- Guiding Principles - Service Value Chain - Practices Overview - Continual Improvement - Governance

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EXIN ITIL 4 Foundation Sample Questions (Q364-Q369):

NEW QUESTION # 364
Which directly assists with the diagnosis and resolution of simple incidents?

A. Scripts for collecting user information
B. Use of shift working patterns
C. Fulfillment of service requests
D. Creation of a temporary team

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 365
Which statement about stakeholders is TRUE?

A. Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization
B. Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement
C. External customers are those who work for the same organization as the IT service provider
D. Internal customers are always charged for the IT services they receive from the IT service provider organization

Answer: A

NEW QUESTION # 366
What is defined as 'the role that uses services'?

A. Service consumer
B. Customer
C. Sponsor
D. User

Answer: D

NEW QUESTION # 367
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Communicate so that the audience will hear
B. Understand that fast does not mean incomplete
C. Re-use nothing from the current state
D. Adopt a practice which is easy to follow

Answer: D

Explanation:
This principle emphasizes the importance of simplicity in processes and practices, ensuring they are practical and easy to implement.

NEW QUESTION # 368
What is CORRECT about service request management?

A. A new procedure is required for each new service request
B. Complex service request procedures should be avoided
C. Service requests can be used to restore service
D. Compliments can be handled as service requests

Answer: D

NEW QUESTION # 369
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