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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Test and Deploy	13%	- Validate processes and perform testing - Manage UAT and release milestones - Deploy across environments - Create deployment plan
Discovery	13%	- Identify gaps compared to standard product capabilities - Analyze current state processes and architecture - Document and articulate business needs, value proposition and vision - Align and validate requirements with stakeholders
Solution Design	36%	- Understand deployment tools and practices - Design future state business processes - Validate data model fitment - Determine security and data access considerations - Define future state architecture - Map Energy and Utilities Cloud components to architecture
Implementation	38%	- Enable contract management and post-sales processes - Data migration and third-party integration - Configure products, pricing and order capture - Configure access and permissions - Initial platform setup and license configuration

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Energy and utility Base
B. Contract Lifecycle Management (CLM)
C. Configure Prince Quote (CPQ)
D. Service Cloud

Answer: A,D

Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A.Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D.Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector.References= Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes:https://www.salesforce.com/products/service-cloud/overview/,https://www.salesforce.com/products/in

NEW QUESTION # 31
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A. Ask probing questions to understand and document the needs of all stakeholders.
B. Propose compromises between stakeholders that could result in collective positive outcomes.
C. Demonstrate expertise right away to achieve the fastest stakeholder agreement
D. Focus primarily on the contractor organization ' s concerns.

Answer: A,B

Explanation:
In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind. References = The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies:
https://www.salesforce.com/products/industries/energy-and-utilities/resources/

NEW QUESTION # 32
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What ' s the preferred method to configure the application security to meet the requirement?

A. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
B. A consultant should create new permission sets to grant appropriate access to all required objects.
C. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
D. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

Answer: C

Explanation:
For the Customer Acquisition Management application to support unauthenticated self-serve portal users, the correct configuration of permission sets is crucial. The EnergyRuntimeB2CSales sample permission set designed for Guest User profiles enables unauthenticated users to interact with necessary parts of the application without compromising security or functionality. Additionally, the EnergyRuntimeB2CSalesCustomerCommunityUser permission set provides authenticated community users with appropriate access rights, ensuring a seamless user experience across both authenticated and unauthenticated scenarios.
References = The setup and configuration of these permission sets are discussed in the Salesforce Energy and Utilities Cloud security and user management documentation, ensuring applications like Customer Acquisition Management are accessible yet secure.

NEW QUESTION # 33
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A. Create an Apex Class
B. Create a custom field in the Contract object
C. Create a custom formula m DataRaptor Extract
D. Create a custom formula m DataRaptor Load.

Answer: C

NEW QUESTION # 34
What's an example of a parent and child premise record?

A. The parent premise is the apartment, and the child is the type of service provided.
B. The parent premise is the apartment building, and the child is the apartment unit.
C. The parent premise is the apartment unit, and the child is the apartment building.
D. The parent premise is the type of service provided, and the child is the apartment.

Answer: B

NEW QUESTION # 35
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