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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q78-Q83):

NEW QUESTION # 78
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
B. Mark the orderable flag on the legacy system to false so that they cannot be used.
C. Make use of object types and attributes to better handle scalability using EPC functionality.
D. Bundle the similar product together to reduce the volume

Answer: A,C

NEW QUESTION # 79
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management
B. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
C. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Answer: B

Explanation:
Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.
References:Salesforce CPQ documentation on multisite capabilities and order management integration.

NEW QUESTION # 80
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D. Do not migrate legacy assets and leverage external objects within salesforce to access them

Answer: A

NEW QUESTION # 81
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?
B. What tools and databases will be used to perform the migration
C. What data and from which system will be migrated
D. What is the quality, structure and frequency of the data migration?
E. Who will be the main point of contact for migration

Answer: B,C,D

NEW QUESTION # 82
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Fields
B. Attribute
C. Calculation Matrix
D. Price lists
E. Pricing plan

Answer: A,B,E

Explanation:
To rationalize a large product catalog from a SKU-based system, consultants should consider configuring Fields (A) to capture essential product information, Attributes (D) to define product characteristics, and Pricing Plans (E) to manage pricing strategies. These configurations support the creation of a more streamlined and manageable product catalog within Salesforce Communication Cloud by allowing for the consolidation of similar products and the flexible definition of product offerings.References:Salesforce Communication Cloud documentation on Enterprise Product Catalog (EPC) management.

NEW QUESTION # 83
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