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Cisco 500-442 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Administering Cisco Contact Center Enterprise
Exam Number:	500-442
Available Languages:	English
Related Certifications:	Cisco Certified Specialist - Collaboration Applications
Certificate Validity Period:	3 years
Exam Price:	$300 USD
Exam Duration:	90 minutes
Passing Score:	Variable (approx. 750-850 / 1000)
Exam Format:	Drag and drop, Multiple choice, Simulations
Real Exam Qty:	45-55
Recommended Training:	Understanding Cisco Contact Center Enterprise Foundations (CCEF) Administering Cisco Contact Center Enterprise (CCEA)
Exam Registration:	Pearson VUE
Sample Questions:	Cisco 500-442 Sample Questions
Exam Way:	Online proctored or onsite at Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html

>> Cisco 500-442考試心得 <<

Cisco 500-442題庫更新資訊 - 500-442權威考題

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Cisco 500-442 認證考試旨在為希望展示其管理 Cisco 聯繫中心企業 (CCE) 解決方案知識和技能的個人設計。此考試驗證了候選人實施、配置和維護 Cisco CCE 軟件解決方案的能力。此考試適用於定期使用 Cisco CCE 軟件的專業人員。

最新的 CCEA 500-442 免費考試真題 (Q37-Q42):

問題 #37
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Security Administrator
B. Security Configuration Designer
C. Report Designer
D. Dashboard Administrator
E. Report Definition Designer

答案：A,E

問題 #38
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

A. configure Route teams and Skill targets
B. configure the Administrators
C. configure Agent Desk Settings
D. configure Skill groups and Skill targets
E. configure Agent Route Groups

答案：C,D

解題說明：
To enable basic agent functionality in a Cisco Contact Center Enterprise (CCE) deployment, key configurations within the Intelligent Contact Management (ICM) component are necessary:A.Configure Skill Groups and Skill Targets:Skill groups are collections of agents with similar skills. Skill targets are specific routing points associated with skill groups. Configuring these elements is essential for directing calls to the most suitable agents based on their skills.B.Configure Agent Desk Settings:These settings define the operational parameters for agents, such as wrap-up time, maximum call handling time, and other agent-specific settings. These configurations are crucial for managing agent efficiency and ensuring quality customer service.References:Cisco CCE and ICM configuration guides provide detailed instructions on setting up these components to ensure efficient agent functionality and optimal call routing within the contact center.

問題 #39
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. obtains data from the base solution's database, known as Data Sources
B. allows different groups of users to configure APIs based on their roles
C. automates Text to Voice Bot Configurations
D. customizes the visual presentation of the reports
E. allows agents to re-skill to a different skill group or team

答案：A,B

問題 #40
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the Weight of the attribute
B. Longest Available
C. the agent with the Most Attributes
D. the number of calls the agent has taken

答案：A

解題說明：
Precision Queues in Cisco Contact Center solutions allow callers to reach agents based on attributes and proficiency ratings rather than just the skill group membership. The key differentiator is:B.The Weight of the attribute:Precision Queues evaluate the attributes assigned to agents, such as language proficiency or product knowledge, along with their weights. Callers are thenmatched to agents based on these weighted attributes, allowing for more granified routing decisions compared to traditional skill group-based routing.References:Cisco documentation on Contact Center routing and agent configuration explains the functionality of Precision Queues, including how attributes and their weights are used to match callers with the most suitable agents.

問題 #41
What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
C. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

答案：A,B

問題 #42
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