Hot New 300-830 Test Questions | Professional 300-830 Test Engine Version: Implementing Cisco Collaboration Cloud Customer Experience

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| Section | Weight | Objectives |
|---|
| Topic 1: Advanced Features and AI | 25% | - AI-powered routing and automation - Advanced workflow design - Third-party integrations and APIs - Analytics and optimization
|
| Topic 2: Tenant Configuration and Reporting | 30% | - Reporting dashboards and visualizations - User and team configuration - Agent and supervisor desktop setup - Call recording configuration - Network requirements for Webex Contact Center
|
| Topic 3: Telephony and Call Routing | 30% | - Voice channel troubleshooting - Telephony integration configuration - Inbound and outbound telephony settings - Webex Contact Center telephony architecture options - Voice call routing components configuration
|
| Topic 4: Digital Channels | 15% | - Digital contact routing configuration - Chat, email, SMS, social media channel integration - Digital channel troubleshooting
|
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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q46-Q51):
NEW QUESTION # 46
An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
- A. Add the agent to the outbound team.
- B. Assign a wrap-up reason to the outdial queue.
- C. Enable Outdial on a desktop profile.
- D. default outdial Automatic Number Identification at the tenant level
- E. Automatic Number Identification in Flow Designer
Answer: C,D
Explanation:
Outdial telephony requires a default outdial ANI to be configured so outbound calls present a valid caller ID. The agent's desktop profile must also have Outdial enabled so the agent can access and initiate outbound calls from Agent Desktop.
NEW QUESTION # 47
A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?
- A. SIP and RTP
- B. TCP and UDP
- C. TLS and SRTP
- D. HTTPS and FTP
Answer: C
Explanation:
TLS encrypts signaling traffic such as SIP registration and call setup messages, while SRTP encrypts voice and video media streams. Together, they provide end-to-end protection for collaboration traffic. SIP and RTP alone do not inherently encrypt communications unless paired with TLS and SRTP respectively.
NEW QUESTION # 48
A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)
- A. Complete WxCC Task integration authorization in Webex Engage.
- B. Complete Webex CC Engage integration authorization in Webex Connect.
- C. Complete Webex CC Task integration authorization in Webex Connect.
- D. Complete Webex CC Task integration authorization in Webex Engage.
- E. Complete Webex CC Engage integration authorization in Webex Engage.
Answer: B,C
Explanation:
Before configuring digital channels, the administrator must authorize the required Webex Contact Center integrations in Webex Connect. Webex CC Engage enables digital channel engagement services, and Webex CC Task enables digital interactions to be created and routed as contact center tasks.
NEW QUESTION # 49
A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
- A. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
- B. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
- C. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
- D. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
Answer: A
Explanation:
The RONA timer must expire before the agent endpoint forwards the call to voicemail. This allows unanswered contact center calls to be requeued and offered to the next available agent, while ordinary direct calls can still follow the agent's voicemail ring behavior.
NEW QUESTION # 50
An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services.
The SIP trunk requires that
registration be refreshed every 2 minutes.
Which command meets this requirement?
- A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
- B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
- C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
- D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
Answer: B
Explanation:
The registration refresh interval is derived from the expires value multiplied by the refresh ratio. In Cisco IOS XE Local Gateway configuration for Webex Calling, the registrar command commonly uses an expires value and a refresh-ratio. With expires 240 and refresh-ratio 50, the gateway refreshes registration at 50 percent of
240 seconds, which is 120 seconds, or exactly two minutes. Option B uses refresh-time, which is not the documented parameter used in the provided command style. Option C would refresh at 60 seconds because 50 percent of 120 is 60. Option D would refresh at 150 seconds because 50 percent of 300 is 150. The correct answer is therefore the command that sets expires to 240 with refresh-ratio 50 over TLS using the sips scheme. This aligns with Cisco's registration-based Local Gateway model, where the SBC must keep SIP registration active toward Webex Calling. Reference: Cisco Help, Configure Local Gateway on Cisco IOS XE for Webex Calling; Configure trunks, route groups, and dial plans for Webex Calling.
NEW QUESTION # 51
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