ITIL-4-HVIT Official Study Guide - ITIL-4-HVIT Valid Test Online

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. The characteristics of high-velocity IT
    • 2. Digital technology and digital organizations
      Topic 2: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Business analysis
        • 2. Service validation and testing
          • 3. Deployment management
            • 4. Architecture management
              • 5. Information security management
                Topic 3: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                • 1. Focus on value
                  • 2. Optimize and automate
                    Topic 4: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Feedback loops and continual improvement
                      • 2. Customer and stakeholder value
                        Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Designing and delivering digital products
                          • 2. Operating and improving digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q55-Q60):

                            NEW QUESTION # 55
                            Which describes a digital product?

                            Answer: A

                            Explanation:
                            A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.


                            NEW QUESTION # 56
                            A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
                            Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
                            The sales team will be able to:
                            1. Use data analytics to sell more products to its customers
                            2. Send customers quick and personalized responses to enquiries
                            3. Receive training on the basic features of the service
                            4. Provide more frequent reports to the sales manager

                            Answer: D

                            Explanation:
                            Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.


                            NEW QUESTION # 57
                            Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
                            Which is the BEST improvement approach?

                            Answer: C


                            NEW QUESTION # 58
                            Which TWO are characteristics of the service value system within a digital operating model?
                            1. There are dedicated value streams for each product
                            2. High performance value co-creation is a part of the culture
                            3. The service consumer owns the service provider resources
                            4. A narrow band of visibility is part of the service's design

                            Answer: D

                            Explanation:
                            The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.


                            NEW QUESTION # 59
                            An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
                            How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

                            Answer: D

                            Explanation:
                            Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.


                            NEW QUESTION # 60
                            ......

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