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| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Price: | Varies by region (~USD 300β400 equivalent) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Available Languages: | Portuguese, French, Japanese, German, Spanish, English, Chinese (Simplified) |
| Exam Format: | Closed book, Multiple choice, Scenario-based questions (basic level) |
| Passing Score: | 26/40 (65%) |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | ITIL Certification Overview PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
>> ITIL-4-Foundation New Exam Materials <<
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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is an internationally recognized certification program that provides comprehensive knowledge to individuals about IT service management. ITIL 4 Foundation Exam certification is designed to help professionals understand the fundamental concepts and principles of ITIL 4 Foundation and how they can be applied in the real world. The ITIL 4 Foundation certification is the basic level of certification in the ITIL 4 certification scheme and provides a solid foundation for individuals who are starting their career in IT service management.
NEW QUESTION # 103
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Answer: A
NEW QUESTION # 104
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
Answer: A
Explanation:
Explanation
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION # 105
When should a workaround be created?
Answer: B
NEW QUESTION # 106
Why should a service level agreement include bundles of metrics?
Answer: C
Explanation:
Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20 (SLAs)&text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%
20business%20outcomes.
NEW QUESTION # 107
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
Answer: A
Explanation:
Explanation
ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/
NEW QUESTION # 108
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