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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Public vs. private channel strategy
  • 3. Channel naming conventions and organization
Workflows and Integrations12%- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
Discovery20%- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Workspace settings and policies
  • 3. Guest access management
- Governance framework
  • 1. Data governance and compliance
  • 2. Acceptable use policies
  • 3. Channel management policies
Security18%- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
- Slack security and compliance
  • 1. Retention policies and export
  • 2. Data Loss Prevention (DLP)
  • 3. Enterprise Key Management (EKM)

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Salesforce Certified Slack Consultant Sample Questions (Q23-Q28):

NEW QUESTION # 23
What is a fundamental aspect of the Slack experiential learning approach when training new users in a corporate setting?

Answer: A

Explanation:
The core of the experiential learning approach in Slack training involves encouraging users to actively explore and use Slack features through guided, practical activities. This hands-on method, especially when coupled with real-world scenario simulations, ensures that users not only understand the functionalities of Slack but also learn how to apply them effectively in their daily work environment.


NEW QUESTION # 24
You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

Answer: D

Explanation:
The correct answer is B . On Enterprise Grid, Slack Connect governance is handled at the organization level unless the organization changes the default permissions. Approving requests to collaborate with external organizations is not merely a workspace-local activity because Slack Connect affects external collaboration, data exposure, compliance boundaries, and organization-wide security posture. Org Owners and Org Admins are the appropriate default roles because they have the administrative authority to manage external collaboration settings and approve cross-organization channel relationships. Option A is too narrow because Org Owners also have approval authority. Option C is also too narrow because Org Admins participate in this administrative control. Option D is incorrect because Workspace Admins and Workspace Owners operate at the workspace level and do not, by default, own the enterprise-wide approval boundary for Slack Connect channel requests. The tested principle is that external collaboration on Enterprise Grid must be governed through centralized org-level roles unless the policy is intentionally modified.
Reference topic: Policies and Settings - Slack Connect permissions, Enterprise Grid external collaboration controls, Org Owner/Admin authority, and approval governance.


NEW QUESTION # 25
In a company using Slack, the IT department needs to enforce a policy where user access to Slack is automatically revoked when they leave the company. Which identity management setting should they configure in Slack to achieve this?

Answer: C

Explanation:
Integrating Slack with the company's HR software for user account lifecycle management ensures that when an employee's status changes in the HR system, their access to Slack is automatically updated, aligning with the policy.


NEW QUESTION # 26
You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

Answer: B

Explanation:
The correct answer is B. During a grid migration, users should be prepared for disruption because the migrating workspace becomes unavailable and users are signed out while the migration process completes. This is exactly the kind of operational impact that must be communicated in advance so users do not assume Slack is broken or raise unnecessary support tickets. Option A is incorrect because it understates the migration impact and would create poor launch communication. Option C is also incorrect because the workspace is not partially usable for direct messages while channels are unavailable; the migration affects access to the workspace. Option D is wrong because users are not
"deactivated at the org level" as the normal communication point. The consultant should ensure the migration communication plan includes timing, expected downtime, user sign-out behavior, post- migration login instructions, support contacts, and where users should go if they experience access issues after completion. Clear pre-migration communication reduces confusion and protects user trust during the transition.


NEW QUESTION # 27
You are presenting a final Slack grid design to a client for sign-off. What is essential to include in your presentation to ensure the client is fully informed and ready to approve the design?

Answer: D

Explanation:
Presenting a comprehensive overview of the proposed grid design, including the rationale behind the channel structure, user permissions, and integration plans, is crucial. This ensures that the client understands how the design meets their specific needs and is well-equipped to make an informed decision for sign-off.


NEW QUESTION # 28
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