2026 ITILFNDv4: ITIL 4 Foundation–Accurate Exam Details

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand the activities of the service value chain	- Improve - Obtain/Build - Plan - Design & Transition - Engage - Deliver & Support
Topic 2: Understand the key concepts of service management	- Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 3: Understand the purpose and components of the ITIL service value system	- Service Value Chain - Continual Improvement - Guiding Principles - Governance - Practices
Topic 4: Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Keep it simple and practical - Collaborate and promote visibility - Focus on value - Start where you are - Progress iteratively with feedback - Think and work holistically - Optimize and automate
Topic 5: Understand the four dimensions of service management	- Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People
Topic 6: Know the purpose and key terms of 15 ITIL practices	- IT Asset Management - Deployment Management - Service Desk - Change Control - Continual Improvement - Monitoring and Event Management - Service Configuration Management - Service Request Management - Supplier Management - Incident Management - Problem Management - Relationship Management - Release Management - Information Security Management - Service Level Management

>> ITILFNDv4 Exam Details <<

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EXIN ITIL 4 Foundation Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which describes normal changes?

A. Changes that are low-risk and pre-authorized
B. Changes that are typically initiated as service requests
C. Changes that need to be scheduled and assessed following a process
D. Changes that must be implemented as soon as possible

Answer: C

NEW QUESTION # 70
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Relationship management
B. Service level management
C. Monitoring and event management
D. Service desk

Answer: D

NEW QUESTION # 71
Which organization delivers outputs or outcomes of a service?

A. A service provider delivers outputs of the service
B. A service provider delivers outcomes of the service
C. A service consumer delivers outputs of the service
D. A service consumer delivers outcomes of the service

Answer: A

NEW QUESTION # 72
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A. Each iteration should be continually re-evaluated based on feedback
B. Feedback should only be taken into account when one iteration fails to meet its objective
C. Each iteration should be designed before starting the initiative and implemented without feedback
D. Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Answer: A

NEW QUESTION # 73
What are the three phases of 'problem management'?

A. Problem logging, problem classification, problem resolution
B. Problem analysis, error identification, incident resolution
C. Problem identification, problem control, error control
D. Incident management, problem management, change control

Answer: C

NEW QUESTION # 74
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