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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Billing & Revenue Management	20%	- Invoice generation and management - Revenue recognition concepts - Billing architecture and processes - Usage-based billing
Analytics & Reporting	15%	- Communications Cloud analytics capabilities - Reporting for operations and finance - Key metrics and dashboards
Order Management	20%	- Product catalog management - Order lifecycle management - Omni API and Order Capture - Pricing and bundled offerings
Fulfilment & Provisioning	20%	- Inventory and allocation - Service activation processes - Fulfilment order orchestration - Resource pool management
Product Catalog Management	15%	- Defining products and services - Service characteristics and resource specifications - Offerings and pricing strategies
Salesforce Communications Cloud Overview	10%	- Communications Cloud value proposition and capabilities - Use cases and customer benefits - Core components and architecture

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
B. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
C. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D. Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Answer: B

NEW QUESTION # 19
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use platform events and GetAsset API
B. Use industry order management to inform the assurance platform as a part of the orchestration plan
C. Use a Bulk API connector via middleware
D. Use an on-demand data pull from communication cloud using REST API from servicer assurance

Answer: B

NEW QUESTION # 20
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
C. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

Answer: B,D

NEW QUESTION # 21
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. Customer can choose their plan from all pricing books.
B. Supported by digital commerce API
C. Migrating in/out from bundle offer
D. Service Continuity
E. History of subscription updates and traceability

Answer: C,D,E

NEW QUESTION # 22
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
C. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
D. Only Migrate the assets needed when customers are trying to place MACD orders.

Answer: A

NEW QUESTION # 23
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