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| Section | Objectives |
|---|---|
| Topic 1: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 2: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 3: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Topic 4: Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Topic 5: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 6: Security and Access | - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods |
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NEW QUESTION # 111
Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
Answer: B
Explanation:
Build Your Own (LWR) is a template that allows you to create a high-performance site using Lightning Web Components and other web standards. This template is suitable for Insightopia to create a site for itspartners that features multiple custom components that provide insights and trends along with near real-time updates.
NEW QUESTION # 112
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers
Answer: A,C
Explanation:
To grant access to each customer to only one site, UC should create a permission set and select a permission set for a given site. A permission set is a collection of settings and permissions that give users access to various tools and functions. UC can create a permission set for each site that specifies the site access and the object permissions for the customer users. UC can then select a permission set for a given site in the Experience Builder, which will assign the permission set to all new and existing users of that site.
NEW QUESTION # 113
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?
Answer: A
Explanation:
To meet the requirements for both personas, GCC should create a portal for external researchers and give internal staff access to the main org. This will allow GCC to provide different features and permissions for each persona, as well as enable collaboration between them in a private Chatter group. For example, GCC can create a portal for external researchers using the Partner Central template, where they can view and update financial data,access reports and dashboards, and join Chatter groups. GCC can also give internal staff access to the main org using standard user licenses, where they can manage portfolio data, create workflows and processes, and join Chatter groups.
NEW QUESTION # 114
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
Answer: D
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 115
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
Answer: A
Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.
NEW QUESTION # 116
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