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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 2: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 4: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 5: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 6: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 7: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 8: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 9: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
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NEW QUESTION # 39
What are example use cases for autoscheduling?
There are two correct answers.
Answer: C,D
NEW QUESTION # 40
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
Answer: A,C
NEW QUESTION # 41
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
Answer: B,D
NEW QUESTION # 42
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
Answer: A
NEW QUESTION # 43
Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
Answer: A
NEW QUESTION # 44
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