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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Foundations |
| Exam Number: | Plat-101 |
| Exam Duration: | 70 minutes |
| Real Exam Qty: | 40-45 |
| Exam Format: | Multiple Choice, Scenario-based, Multiple Select |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Associate |
| Certificate Validity Period: | Indefinite (requires annual maintenance) |
| Exam Price: | USD 75 |
| Available Languages: | Japanese, English |
| Passing Score: | 62% |
| Recommended Training: | Prepare for Your Salesforce Platform Foundations Credential |
| Exam Registration: | Official Registration |
| Sample Questions: | Salesforce Plat-101 Sample Questions |
| Exam Way: | Online remote proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended up to 6 months of Salesforce experience or beginner-level training |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/platform-foundations |
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NEW QUESTION # 44
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should meet this need?
Answer: B
Explanation:
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self- service, and analytics.
NEW QUESTION # 45
Get Cloudy Consulting wants to group its contacts by Region for reporting.
What data type should the Salesforce associate recommend for this new Region field?
Answer: A
Explanation:
When grouping contacts by a specific category like Region for reporting, the recommended data type is a Picklist. Picklists ensure data consistency by restricting input to predefined values, making it easier to categorize and analyze data in reports.
* A. Multi-select picklist: While this allows multiple values for a single record, it complicates reporting and grouping.
* C. Text: A text field lacks standardized input, increasing the risk of inconsistent data and reporting challenges.
References from Salesforce Documentation:
* Custom Field Types
* Picklists in Reports
NEW QUESTION # 46
Get Cloudy Consulting is rolling out Salesforce to its organization.
What should be used to allow additional field-level access to individual employees based on the their job duties?
Answer: C
Explanation:
Permission sets are what should be used to allow additional field-level access to individual employees based on their job duties. Permission sets are a type of metadata that grant additional access and permissions to users based on their functional or departmental needs. Permission sets can include field-level security settings that allow read or edit access to specific fields on an object. Permission sets can be assigned to multiple users, regardless of their profile. Individual profiles are a type of metadata that define the baseline access and permissions for users based on their license type and job function. Profiles include field-level security settings that allow read or edit access to fields on an object. Profiles cannot be assigned to individual users, but to a group of users who share the same license and job function. Role hierarchy is a type of metadata that define the level of access and visibility of records for users based on their position in the organization. Role hierarchy allows users to access records owned by or shared with users below them in the hierarchy. Role hierarchy does not affect field-level access, but record-level access.
NEW QUESTION # 47
What type of relationship do Account and Contact objects have?
Answer: B
Explanation:
The Account and Contact objects have a lookup relationship. A lookup relationship is a type of relationship that links two objects together, but does not affect security, ownership, or deletion. A lookup relationship allows the user to select a record from another object and link it to the current record. For example, the Account field on the Contact object allows the user to select an account that the contact is related to. A self relationship is a type of lookup relationship that links an object to itself, creating a hierarchy of records. For example, the Reports To field on the Contact object allows the user to select another contact that the contact reports to. A master-detail relationship is a type of lookup relationship that creates a parent-child relationship between two objects, where the child records inherit the security and ownership of the parent record, and are deleted when the parent record is deleted. For example, the Account field on the Opportunity object is a master-detail relationship that links the opportunity to the account.
NEW QUESTION # 48
Get Cloudy Consulting (GCC) is currently tracking forecasting and revenue data in a spreadsheet and wants migrate this data to Salesforce.
Which solution should GCC consider?
Answer: C
Explanation:
The Sales Cloud is the solution that GCC should consider to migrate their forecasting and revenue data to Salesforce. The Sales Cloud is a set of products and solutions designed specifically for sales teams, such as account and contact management, opportunity management, lead management, forecasting, and analytics. The Sales Cloud allows the user to track and manage the entire sales cycle, from lead generation to deal closure, and measure the performance and revenue of the sales team. The Marketing Cloud is a set of products and solutions designed specifically for marketing teams, such as email marketing, social media marketing, web marketing, and mobile marketing. The Marketing Cloud allows the user to create and manage personalized marketing campaigns across multiple channels, and segment, target, and measure the impact of the marketing campaigns. The CRM Analytics is a set of products and solutions that provide business intelligence and data visualization tools, such as Einstein Analytics and Tableau. The CRM Analytics allows the user to explore and analyze data from Salesforce and other sources, and create interactive dashboards and reports to gain insights and make data-driven decisions.
NEW QUESTION # 49
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