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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Integration Across CX Solutions and SAP Business Suite	40%	- Integration between CX solutions 1. Efficiency and personalization benefits 2. Consistency across customer interactions - Integration with SAP Business Suite / S/4HANA 1. Use cases and business scenarios 2. Integration points and architecture
Understanding the SAP Customer Experience Portfolio	35%	- Unified offering for customer relationship enhancement - Structure and components of SAP CX portfolio 1. Customer Data solutions 2. Commerce solutions 3. Service solutions 4. Marketing solutions 5. Sales solutions
Articulating Value and Business Outcomes	25%	- Value proposition of integrated CX portfolio - Linking solutions to business goals - Demonstrating impact on customer engagement

Section

Weight

Objectives

Integration Across CX Solutions and SAP Business Suite

40%

- Integration between CX solutions

1. Efficiency and personalization benefits
2. Consistency across customer interactions

- Integration with SAP Business Suite / S/4HANA

1. Use cases and business scenarios
2. Integration points and architecture

Understanding the SAP Customer Experience Portfolio

35%

- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio

1. Customer Data solutions
2. Commerce solutions
3. Service solutions
4. Marketing solutions
5. Sales solutions

Articulating Value and Business Outcomes

25%

- Value proposition of integrated CX portfolio
- Linking solutions to business goals
- Demonstrating impact on customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Innovate and stay ahead
C. Lower customer acquisition costs
D. Increased profitability
E. Optimize buying lifecycle

Answer: C,D,E

NEW QUESTION # 12
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Customer Data Platform
B. SAP Emarsys
C. SAP Commerce Cloud
D. SAP Sales Cloud Version 2

Answer: D

NEW QUESTION # 13
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration monitoring needs to be centralized
C. Integration value mapping needs to be maintained
D. Integration caters for error handling and monitoring
E. Integration is GDPR compliant

Answer: A,C,D

NEW QUESTION # 14
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can analyze customer preferences for communication.
C. You can record all master data (customer, products, organization) in a central database.
D. You can migrate data using the Data Workbench.

Answer: B

NEW QUESTION # 15
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Business Technology Platform
D. SAP Commerce Cloud

Answer: D

NEW QUESTION # 16
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