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| Section | Objectives |
|---|---|
| Value Methodology Core Competencies | - VM Study Execution and Team Management - Value Concept
- Advanced VM Practice (Leadership-level application) - VM Facilitation and Leadership - Function Analysis |
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NEW QUESTION # 23
Which of the following strategies should be employed to enhance the VM study presentation?
Choose 2 answers.
Answer: C,D
Explanation:
The correct strategies are A and C because the Presentation Phase is intended to communicate value alternatives clearly enough for management and stakeholders to make informed implementation decisions.
The SAVE Study Guide identifies the Presentation Phase purpose as presenting value alternatives to management, stakeholders, and decision makers, with the fundamental question focused on helping them make more informed decisions that fit strategic plans. ( ) Therefore, a concise summary of key points is essential because it reinforces the major recommendations, benefits, risks, and implementation direction without forcing decision makers to search through excessive detail.
Visuals such as charts and graphs are also appropriate because presentation products commonly include cost- versus-worth comparisons, present-worth analysis, risk analysis, and advantages-versus-disadvantages information. ( ) These items are best communicated visually when the objective is executive understanding and decision readiness. The formal VM Standard also states that the Presentation Phase involves an oral presentation followed by a written report, with the team obtaining approval or direction for additional information. ( courses.washington.edu ) A complex presentation format would reduce clarity, and detailed technical specifications belong mainly in the Development Phase technical data package, not as the primary means of enhancing the presentation.
References/topics: Presentation Phase; Value Alternatives; Management Decision Support; Oral Presentation; Formal Report.
NEW QUESTION # 24
Other than the creative ideas list and evaluation scores, which of the following information should be included in a value study report?
Answer: B
Explanation:
The correct answer is C. Recommended alternatives, list of information reviewed, and function analysis . A value study report must document the technical basis of the VM study and provide management with enough objective information to make implementation decisions. The Presentation Phase requires the VM team to prepare presentation/supporting documentation, compare conclusions to success requirements from the Information and Function Analysis Phases, ensure management has full objective information, and prepare a formal report. ( ) Recommended alternatives belong in the report because the Development Phase converts selected ideas into clearly written value alternatives, supported by assumptions, sketches, calculations, cost comparisons, and implementation considerations. ( ) A list of information reviewed is also appropriate because the Information Phase gathers project data, key documents, cost data, quality data, marketing information, process flow charts, and other baseline material. ( ) Function analysis is essential because it records the functional basis of the study, including identified functions, function models, cost drivers, performance attributes, and value- mismatched functions. ( ) Option A is administrative and incomplete. Option B includes a stakeholder survey, which is not a standard core report element. Option D is weakened by "VM presentation," because the presentation is separate from the report deliverable.
References/topics: Presentation Phase; Value Study Report; Information Phase; Function Analysis Phase; Development Phase; Recommended Alternatives.
NEW QUESTION # 25
The project manager resists implementing the change approved by the decision-makers. What should the VM facilitator do?
Choose 2 answers.
Answer: A,D
Explanation:
The correct answers are A and C . Once the decision-makers have approved a VM proposal, the facilitator should not automatically reopen or reassess the recommendation. The implementation responsibility has moved into the post-study/implementation environment, where the primary objective is to "assure the implementation of the approved value study change recommendations." The SAVE VM Standard also states that the VM Team Leader may track the progress of implementation , while the design professional or assigned management personnel are responsible for executing the approved change. ( UW Courses ) Therefore, if the project manager resists an approved change, the facilitator should first treat the resistance as an implementation barrier. This requires identifying potential threats to implementation , such as technical objections, schedule concerns, stakeholder resistance, contractual constraints, or organizational politics. The Standard also requires implementation planning to account for risk, uncertainty, schedule impact, and unique project conditions. ( UW Courses ) Documenting the resistance to decision-makers is also appropriate because implementation status must remain visible to management. Reassessing the VM proposal is not appropriate unless new facts invalidate the approved recommendation. Additional information may be useful later, but the immediate facilitator actions are documentation and threat identification.
References/topics: Implementation Phase; Post-Study; Implementation Monitoring; Management Reporting; Implementation Risk.
NEW QUESTION # 26
One member of the group is dominating the discussions. What approach should the VM Facilitator use to engage the group?
Answer: B
Explanation:
The correct answer is D. ask questions of the quiet members . In a VM workshop, the facilitator must maintain balanced participation so the team benefits from the full range of technical, operational, customer, and stakeholder perspectives. A dominating participant can unintentionally suppress alternative viewpoints, reduce creativity, and weaken the quality of evaluation and consensus. The facilitator's response should therefore be corrective but professional, not punitive.
SAVE International guidance identifies the team leader's responsibilities as keeping the team focused, keeping team members involved in the discussion and work, keeping the team together, and acting as a catalyst while being diplomatic rather than dictatorial. ( ) Asking quiet members targeted, neutral questions directly supports these responsibilities because it redistributes participation without embarrassing the dominant person or disrupting team cohesion.
Option A is too extreme and damages trust. Option B worsens the imbalance by allowing quieter members to remain disengaged. Option C may distract the group but does not solve the participation problem. The best facilitation technique is to invite quieter members into the conversation through open-ended questions, round- robin input, or direct prompts tied to their expertise.
References/topics: VM Facilitation and Team Dynamics; Team Leader Responsibilities; Balanced Participation; Group Engagement; Workshop Control.
NEW QUESTION # 27
What does VOC stand for?
Answer: D
Explanation:
VOC stands for Voice of the Customer . In Value Methodology, VOC is primarily associated with the Information Phase , where the VM team gathers, organizes, reviews, and transforms information before moving into Function Analysis. SAVE International's Core Competencies specifically place "Voice of the customer" under Information Phase - Apply methods to transform information , tied to VM Guide Section
5.4.1 . ( )
The purpose of VOC is to capture what customers, users, owners, and stakeholders actually need, value, expect, and consider important. This is critical because VM does not define value only from the designer's, supplier's, or facilitator's perspective. Instead, value must be interpreted through customer-required functions, performance expectations, quality needs, constraints, and acceptance criteria. Option C, "voice of the client," is too narrow because the client may be only one stakeholder, while VOC reflects the broader customer/user value perspective. Options A and D are not recognized VM terms in this context.
References/topics: Information Phase; Voice of the Customer; Transforming Information; Customer Requirements; Value Determination.
NEW QUESTION # 28
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