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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Exam Format: | True/False (occasionally reported in practice sources), Multiple Choice, Multiple Select, Scenario-based questions |
| Related Certifications: | Genesys Cloud CX Certifications Genesys Certified Professional Certification |
| Real Exam Qty: | 55β70 (varies by exam version) |
| Passing Score: | 65%β75% (varies by exam version) |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Certificate Validity Period: | Typically 2 years (recertification required; may vary by policy update) |
| Exam Price: | $300 (approximate, varies by region and provider) |
| Recommended Training: | Genesys Cloud CX Documentation Genesys Cloud CX Training (official learning path) |
| Exam Registration: | Genesys Certification Portal |
| Sample Questions: | Genesys GCP-GCX Sample Questions |
| Exam Way: | Online proctored or authorized testing center (e.g., Pearson VUE depending on region/program) |
| Pre Condition: | No strict prerequisite; prior Genesys Cloud experience or foundational CX knowledge strongly recommended |
| Official Syllabus URL: | https://www.genesys.com/services/certifications |
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The GCP-GCX Certification is recognized globally and is highly valued by employers in the customer experience industry. Genesys Cloud CX Certified Professional - Consolidated Exam certification demonstrates the candidate's knowledge and expertise in Genesys Cloud CX, and it is a testament to their commitment to their profession. Genesys Cloud CX Certified Professional - Consolidated Exam certification also provides individuals with access to a global community of Genesys professionals who can provide support and guidance in their career growth.
NEW QUESTION # 34
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Answer: B,D
Explanation:
Language and Skills are two categories of ACD skills that can be added to a user or an interaction. ACD skills are used to match agents and interactions based on their abilities and requirements. Language skills indicate the languages that an agent can speak or an interaction needs. Skills indicate the areas of expertise or knowledge that an agent has or an interaction requires. Reference: https://help.mypurecloud.com/articles/about-acd-skills/ https://help.mypurecloud.com/articles/add-skills-to-a-user/
NEW QUESTION # 35
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
Answer: A,D,E,F
Explanation:
Explanation
Blank Script, Default Callback Script, Default Inbound Script, and Default Outbound Script are four default template options when creating a new script if you have not created any additional templates. A template is a reusable script layout that defines the structure and content of a script. You can use templates to create scripts faster and more consistently. Genesys Cloud CX provides four default templates for different types of scripts:
* Blank Script is an empty template that allows you to create a script from scratch.
* Default Callback Script is a template for scripts that handle callback interactions.
* Default Inbound Script is a template for scripts that handle inbound interactions.
* Default Outbound Script is a template for scripts that handle outbound interactions.
You can also create your own custom templates for scripts based on your needs. References:
https://help.mypurecloud.com/articles/create-a-script-template/
https://help.mypurecloud.com/articles/create-a-script-from-a-template/
NEW QUESTION # 36
Which of the following Edge features provides client and server-side call matching?
Answer: B
Explanation:
Explanation
Call broker is the Edge feature that provides client and server-side call matching. Call broker is a service that runs on the Edge device and manages call control and signaling for inbound and outbound calls. Call broker matches incoming calls with outgoing calls based on various criteria, such as caller ID, DNIS, ANI, etc.
References: https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/call-broker/
NEW QUESTION # 37
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
Answer: A
Explanation:
Explanation
The hardware ID (MAC address) is what binds the phone's settings in Genesys Cloud CX to a physical phone.
A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the phone in Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/about-phones/ https://help.mypurecloud.com/articles/add-a-phone/
NEW QUESTION # 38
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
Answer: B,D,F
Explanation:
Full Access, Read-Only, and Contributor are three access level permission types for workspace (Documents > Workspace) membership in Genesys Cloud CX Collaborate. Workspace is a feature that allows users to create and manage documents in Genesys Cloud CX Collaborate. Workspace provides various features and functions for users to create, edit, share, organize, and search documents within an organization. Users can have different access level permissions for workspace membership based on their roles and needs. The access level permissions for workspace membership are:
Full Access: Users can create, edit, delete, share, move, copy, tag, download, upload, and view any document in the workspace.
Read-Only: Users can only view documents in the workspace. They cannot create, edit, delete, share, move, copy, tag, download, or upload any document in the workspace.
Contributor: Users can create new documents in the workspace and edit or delete their own documents. They can also share, move, copy, tag, download, upload, and view any document in the workspace.
Some other access level permission types for workspace membership are Owner and Collaborator. Reference: https://help.mypurecloud.com/articles/workspace-overview/ https://help.mypurecloud.com/articles/manage-workspace-membership/
NEW QUESTION # 39
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