1Z0-1064-26試験情報、1Z0-1064-26認証試験

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 2: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 3: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 4: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 5: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 6: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting

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1Z0-1064-26認証試験 & 1Z0-1064-26学習体験談

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Oracle Fusion Service 2026 Implementation Professional 認定 1Z0-1064-26 試験問題 (Q17-Q22):

質問 # 17
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Delete a Service Request.
B. Create a Service Request.
C. Chat with an Agent about a Service Request.
D. View and edit attachments to a Service Request.
E. Add a message to a Service Request.

正解：A、B、C、D

質問 # 18
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" privilege from all the roles for users who have this access.
D. Remove the "delete activities" role from all the users who have this role.

正解：B

質問 # 19
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Delete activity
B. Delete message
C. Update resource manager
D. Update SR reference
E. Update resource member

正解：A、D、E

質問 # 20
In which three situations can default coverage be applied?

A. globally, to all service requests that do not have any other coverage
B. for a specific period of time
C. for a specific SR status
D. to a specific customer account
E. for a specific SR category

正解：A、B、E

質問 # 21
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

正解：C、D

質問 # 22
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どのようにして短時間で試験に合格し、証明書を取得できますか？ 1Z0-1064-26試験トレントは、目標を達成するための最良の選択です。お客様のニーズに応じて、当社の製品は多くの専門家によって改訂されました。 1Z0-1064-26試験問題集のほとんどの機能は、お客様がより多くの時間を節約し、お客様をリラックスさせるのに役立ちます。 1Z0-1064-26テストクイズを使用することを選択した場合、短時間で1Z0-1064-26試験に合格することは非常に簡単です。 1Z0-1064-26試験問題の勉強に20〜30時間費やすだけです。他のことをする自由時間が増えます。

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