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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Select |
| Certificate Validity Period: | 2 years (requires recertification) |
| Available Languages: | English, Japanese, German |
| Passing Score: | 70% |
| Real Exam Qty: | 65-80 |
| Exam Price: | USD $150-200 |
| Exam Duration: | 90-120 |
| Related Certifications: | CIS-SM (Service Mapping) CIS-CSD (Service Desk) CIS-CSM (Customer Service Management) CIS-FSM (Field Service Management) CSA (Certified System Administrator) |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
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ServiceNow is a leading provider of cloud-based IT service management solutions, and the CIS-ITSM certification exam is a globally recognized credential that validates an individual's expertise in ServiceNow ITSM. Certified Implementation Specialist - IT Service Management certification exam is an excellent way for IT professionals to demonstrate their commitment to their profession and their willingness to learn and grow in their careers. Certified Implementation Specialist - IT Service Management certification also helps organizations identify qualified professionals who can help them drive their ITSM initiatives forward.
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Exam Price: $150 (USD)
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
NEW QUESTION # 104
Which of the following roles has the ability to create and manage user criteria for service catalogs?
Answer: D
Explanation:
The correct selection is B because B. Catalog_admin. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. User Criteria are the standard audience mechanism for catalog and model access.
They evaluate users, groups, roles, companies, locations, departments, and related attributes so visibility can be governed declaratively instead of through custom client logic. The remaining choices are not the best fit.
A). catalog_criteria_admin; C. itil_admin; D. caIalog_criteria_manager. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 105
How is the Resource Management application activated?
Answer: A
Explanation:
A is the correct answer. The decisive ServiceNow behavior in this scenario is represented by A. Installed with PPM Standard plugin. Release Management coordinates the packaging, building, testing, approval, and deployment of one or more changes. It complements Change Management: changes provide governance and authorization, while releases organize delivery activities, phases, products, features, and implementation scope. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Installed as part of Release Management plugin; C.
Installed as part of adding users; D. Installed automatically as part of new system. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Release Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 106
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Answer: B
NEW QUESTION # 107
Which of the following represents how Knowledge Management Article publishing is managed?
Answer: D
Explanation:
Explanation
Each Knowledge Base can have its own Publish Workflow and Retire Workflow. Each Knowledge Article kicks off an instance of the Publish and Retire workflow defined in the Knowledge Base.
NEW QUESTION # 108
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?
Answer: D
NEW QUESTION # 109
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