試験の準備方法-検証するITIL-4-CDS実際試験試験-正確的なITIL-4-CDS日本語版受験参考書

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Value Streams and Service Delivery	- Value stream mapping 1. Incident-to-resolution value streams 2. Design-to-transition value streams - Workflow optimization 1. Lean principles in service delivery 2. Eliminating waste in processes
Service Performance and Measurement	- Continual improvement 1. Feedback loops and reporting 2. Improvement models and practices - Metrics and KPIs 1. Performance indicators alignment 2. Service level metrics
Organizational Structure and Service Value System	- Service value chain integration 1. Plan, improve, engage activities 2. Design and transition considerations - ITIL Service Value System (SVS) 1. Governance and value co-creation concepts 2. Guiding principles application
Team Collaboration and Shift-Left Approach	- Collaborative practices 1. Agile and DevOps integration 2. Cross-functional teamwork - Shift-left principles 1. Early resolution of incidents 2. Knowledge management empowerment
ITSM Practices in Create, Deliver and Support	- Problem Management 1. Root cause analysis and prevention - Change Enablement 1. Change control and risk assessment - Incident Management 1. Incident lifecycle and resolution - Service Level Management 1. SLAs and service expectations - Service Desk 1. User support and communication channels

>> ITIL-4-CDS実際試験 <<

ITIL-4-CDS日本語版受験参考書、ITIL-4-CDS日本語問題集

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support 認定 ITIL-4-CDS 試験問題 (Q47-Q52):

質問 # 47
Which is an example of using a `shift-left' approach to optimize password resets?

A. Allow users to reset their own passwords using an automated tool
B. Train service desk agents to categorize password resets as service requests
C. Automatically assign a high priority to password reset requests to resolve them faster
D. Encourage users to remember or safely record their passwords to reduce the number of password resets

正解：A

質問 # 48
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

A. Reducing the charges for less busy periods
B. Introducing continuous integration and deployment
C. Engaging with a supplier to outsource tasks
D. Increasing the number of test specialists

正解：A

質問 # 49
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?

A. Automate repeatable work activities
B. Determine where work is sitting in queues
C. Introduce additional sources of demand
D. Compare the map to actual activities

正解：D

質問 # 50
In a fully automated ITIL 4 environment, tickets are created from event-stream alerts, enriched with CI-DB data, categorized by ML engines, surface contextual knowledge-article suggestions, and even trigger self-service deflection workflows. Multiple practices feed data into this engine, yet one practice must define and govern the end-to-end ticket lifecycle-covering channel integrations, taxonomy versioning, automated escalations, deflection criteria, status flows, and closure validations. Which ONE practice holds this overarching accountability?

A. Event Management practice
B. Incident Management practice
C. Knowledge Management practice
D. Service Desk practiceright

正解：D

解説：
The Service Desk practice is accountable for the holistic ticket interface and lifecycle across all channels-whether human-entered, event-driven or self-service. It defines the unified taxonomy, status models, handoff rules, SLA targets, integration contracts (for Event Management feeds and CMDB enrichment), and deflection thresholds (leveraging Knowledge Management). By owning these elements, the Service Desk ensures consistency, traceability and a single point of control for all incoming work items, even as specialized practices contribute data and enrichment.

質問 # 51
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

A. Improve operations team training
B. Renegotiate service level targets
C. Improve filtering of operations data
D. Recruit additional operations staff

正解：C

質問 # 52
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ITIL-4-CDS日本語版受験参考書: https://www.jpshiken.com/ITIL-4-CDS_shiken.html