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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand the purpose and components of the ITIL service value system	- Service Value Chain - Practices - Continual Improvement - Governance - Guiding Principles
Topic 2: Know the purpose and key terms of 15 ITIL practices	- Continual Improvement - Relationship Management - Information Security Management - Incident Management - Service Level Management - IT Asset Management - Change Control - Release Management - Problem Management - Service Configuration Management - Supplier Management - Deployment Management - Service Desk - Monitoring and Event Management - Service Request Management
Topic 3: Understand the four dimensions of service management	- Organizations and People - Information and Technology - Value Streams and Processes - Partners and Suppliers
Topic 4: Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services
Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Focus on value - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback - Think and work holistically - Start where you are - Keep it simple and practical
Topic 6: Understand the activities of the service value chain	- Plan - Design & Transition - Improve - Obtain/Build - Engage - Deliver & Support

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EXIN ITIL 4 Foundation Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which practice has a purpose that includes managing authentication and non-repudiation?

A. Change enablement
B. IT asset management
C. Information security management
D. Service configuration management

Answer: C

NEW QUESTION # 75
Which of the following is included in the purpose of the 'continual improvement' practice?

A. The restoration of normal service operation as quickly as possible
B. The reduction of the likelihood and impact of incidents
C. The establishment of links between the organization and its stakeholders at strategic and tactical levels
D. The alignment of the organization's practices and services with changing business needs

Answer: D

NEW QUESTION # 76
Which term could be used to refer to a single person who has independently subscribed to a service?

A. Supplier
B. Organization
C. Service desk
D. Service provider

Answer: B

NEW QUESTION # 77
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Do less tasks but in a better way with higher quality
B. Be aware of system complexity
C. Understand why services are used by service consumers
D. Understand the whole, but do something

Answer: C

NEW QUESTION # 78
Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A. 1 and 4
B. 3 and 4
C. 2 and 3
D. 1 and 2

Answer: B

NEW QUESTION # 79
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