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| Section | Objectives |
|---|
| Topic 1: Understand the design of operations management systems | - Analyse the design of goods and services
- 1. Product and service design considerations
- 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
- 1. Capacity planning strategies
- 2. Process types and layouts
|
| Topic 2: Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
- 1. Order qualifying and order winning objectives
- 2. The stages of development of operations strategy
- 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- 4. Top down and bottom up perspectives of operations strategy
- 5. From implementing to supporting to driving strategy
- Analyse the role and activities of operations management in organisations
- 1. Definitions of operations and operations management
- 2. Operations management in different types of organisations
- 3. The extent of operations management in organisations
|
| Topic 3: Understand planning and control in operations management | - Analyse capacity planning and control
- 1. Aggregate planning
- 2. Scheduling techniques
- Analyse forecasting and demand management
- 1. Forecasting methods
- 2. Demand management approaches
- Analyse inventory planning and control
- 1. Inventory models and systems
- 2. Just-in-time and lean principles
|
| Topic 4: Understand the improvement of operations management | - Analyse operations improvement strategies
- 1. Benchmarking techniques
- 2. Lean operations and waste reduction
- 3. Continuous improvement (Kaizen)
- Analyse quality management and improvement
- 1. Statistical process control
- 2. Quality management approaches (TQM, Six Sigma)
|
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CIPS Operations Management Sample Questions (Q89-Q94):
NEW QUESTION # 89
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?
- A. tangibles
- B. responsiveness
- C. assurance
- D. empathy
Answer: B
Explanation:
Responsiveness is incorrect. The R in RATER stands for reliability. The full acronym is; reliability, assurance, tangibles, empathy, responsiveness. P.58
NEW QUESTION # 90
The DMAIC Methodology includes five phases, what are these?
- A. design, measure, apply, improve, consult
- B. design, manufacture, analyse, implement, control
- C. define, measure, analyse, improve, control
- D. define, manufacture, apply, increase, conclude
Answer: C
Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137
NEW QUESTION # 91
Which of the following are operations management activities? Select THREE
- A. capacity planning
- B. process selection
- C. job design
- D. development of new products
- E. materials management
Answer: A,B,E
Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12
NEW QUESTION # 92
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
- A. process improvement
- B. bottom-up process design
- C. supply chain integration
- D. fact-based decision making
- E. employee involvement
Answer: A,D,E
Explanation:
The other 5 principles are; customer focus, system integration, communication and continuous improvement
NEW QUESTION # 93
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
- A. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
- B. It will help Bilal assess if he is working within the allocated budget
- C. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
- D. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
Answer: A
Explanation:
Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.
NEW QUESTION # 94
......
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